Positivo S+

Business Analyst

• Support SAP S/4HANA in MM and SD modules, operating at L2/L3.
• Root cause analysis, configuration, and request control.
• Process mapping and improvement (AS-IS / TO-BE).
• Preparation of functional specifications and support for development teams.
• Direct interface with management, headquarters, and multinational clients.
• Work with systems integrated with SAP, such as Mercado Eletrônico, 4MDG, and 4TAX.

Digital Business Analyst

Operations

• Manage and optimize cloud environments (OCI)
• Implement DevOps practices and financial governance (FinOps)
• Ensure high availability, security, and cost efficiency
• Efficiently manage cloud costs and use FinOps tools
• Apply IaC (Infrastructure as Code) tools and scripting for automation

Senior Cloud Analyst – FinOps & Cloud

• Conduct needs analysis and gather technical requirements
• Collaborate with development and testing teams
• Support product implementations and ensure validation and testing of solutions and equipment
• Monitor post-implementation results across channels
• Prepare management reports, presentations, and strategic analyses
• Act with a consultative mindset to identify opportunities and recommend improvements to client processes

Business Analyst – Mid-level

Customer Support

• Order Cycle Management: Manage, monitor and ensure the smooth flow of the entire order process (from entry to invoicing/delivery), actively working to resolve backlogs and outstanding issues in collaboration with Sales, Logistics, Finance and Supply Chain;
• Key Account Support: Act as the focal point for specialized service to major accounts and distributors, interfacing to resolve complex problems, provide information (products, lead times, pricing) and participate in operational/strategic meetings with clients;
• Analysis and Optimization: Anticipate and resolve billing issues (rejections/returns), monitor contract compliance, ensure documentation is audit-ready and analyze current processes to propose improvements in efficiency, control and quality for both internal teams and the customer.

Bilingual Customer Service

• Support MDM activities for LATAM countries, focusing on material master creation and maintenance.
• Serve internal clients, clarify inquiries, and route requests.
• Follow Work Instructions and the policies of each supported country.
• Support process standardization and continuous improvement.
• Act as backup for team tasks and requests.
• Participate in regional training sessions and alignment meetings.

Digital Business Analyst

Senior Cloud Analyst – FinOps & Cloud

Business Analyst – Mid-level

Bilingual Customer Service

SAP MDM Support Analyst Jr., PwD-Only