Posit PBC

Manager

• Utilizing expert outreach skills and background to reach out to net-new Public Sector (federal, state, local) customers both in the US and abroad.
• Educating the market about the value of Posit's professional products and then selling our software.
• Forecasting sales activity and revenue achievement while creating satisfied and referenceable customers.
• Mapping and building territories from the ground up.
• Utilizing the existing customer base from Posit conference attendees, inbound leads, and those who download our open-source product.
• Using tools like Salesforce as a single source of truth.
• Routinely meeting or exceeding 100% of sales targets.
• Keeping up with industry trends, the competitive landscape, and customer needs.
• Collaborating with our marketing, product, customer success, and support teams to creatively grow our portfolio of customers.
• Being a part of a tight-knit sales team that values best practices sharing, mentoring, and learning while collaborating well with other people.

Major Accounts Manager

Sales

• Singularly responsible for formalizing the "Advocacy Bridge", value realization strategies, and the operational rigor required to turn product usage into business-critical infrastructure.
• Lead, mentor, and professionalize a team of at least five Enterprise Account Managers (EAMs).
• Instill the rigor necessary to provide the CSO with a "no-surprises" forecast.
• Support the team in the trenches on deals exceeding $250k+.
• Act as the primary bridge between Sales, Customer Success, and Solutions Engineering.
• Collaborate with EAMs to proactively hunt for the next 100+ seats within Global 2000 accounts.

Director, Enterprise Sales

Customer Success Manager

• Drive Adoption & Value Realization: Own the customer journey end-to-end — from onboarding through renewal and expansion. Develop and execute strategies to maximize utilization of Posit's products, including on-premise deployments, ensuring measurable business outcomes are achieved at each stage of the lifecycle.
• Be a Strategic Partner: Understand each customer's business and data science goals, proactively build plans to help drive toward those goals, and bring best practice guidance and tailored recommendations for how they can advance their journey with Posit.
• Build Strong Relationships: Develop trusted relationships with end users and executive stakeholders across each account. Engage across business and IT functions — from data scientists and analysts to IT architects and leadership — tailoring your communication to each audience.
• Partner with Account Management: Collaborate closely with Account Management to develop and execute long-term account strategies, aligning on goals for customer success, retention, and expansion. Surface and hand off expansion opportunities with supporting context and recommendations.
• Manage Risk Proactively: Anticipate risks early, develop mitigation plans, and escalate critical issues through the appropriate internal channels. Communicate with customers proactively about potential risks before they become problems.
• Be the Voice of the Customer Internally: Surface customer pain points, patterns, and feedback to Product, Engineering, Sales Engineering, and Support. Contribute to building referenceable customers and advocacy opportunities.
• Maintain Accurate Account Documentation: Keep Salesforce, Success Plans, and relevant Slack channels up to date so all internal stakeholders have visibility into account health, risk flags, and engagement status.

Major Accounts Manager

Director, Enterprise Sales

Senior Customer Success Manager