Posit PBC

Sales

• Singularly responsible for formalizing the 'Advocacy Bridge,' value realization strategies, and the operational rigor required to turn product usage into business-critical infrastructure.
• Teach sellers how to move from a technical user base to the CIO/CDO office.
• Provide expertise in managing by the numbers and maintaining deep proficiency in Salesforce.
• Share proven strategies for increasing Net Revenue Retention (NRR) year-over-year.

Senior Manager, Enterprise Sales

• Join the Sales Talent Community putting your resume in front of recruiting team for future openings.
• Potential fit for New Logo Account Executives, Major Accounts Managers, or Commercial Account Managers in sales team.

Sales Talent

Solutions Engineer

• Lead, coach, and support a team of customer-facing technical professionals.
• Ensure direct reports are engaged, developing skills, and supported in their career growth.
• Set clear expectations, provide ongoing feedback, and foster a learning-oriented, inclusive team culture.
• Balance team impact with sustainable workloads and healthy operating practices.
• Own and evolve Posit’s Technical Account Management (TAM) program with a proactive, adoption-focused mindset delivering objective customer outcomes allowing Posit to monetize and scale the offering.
• Drive the delivery of post-onboarding services that enable customer use cases and accelerate adoption of the company’s software, ensuring efficient execution, strong customer outcomes, and alignment with the company’s commercial objectives.
• Ensure customer engagements are strategic, scalable, and aligned to long-term technical success, not just reactive problem-solving.
• Continuously improve playbooks, workflows, and offerings to better support customer outcomes.
• Ensure the team’s work measurably supports long-term technical health and product adoption across customer accounts.
• Partner with the team on strategic or complex customer engagements as needed as an escalation point and mentor.
• Monitor trends in technical health and adoption, and understand how team actions influence outcomes.
• Keep customer experience at the center of decision-making.
• Build strong partnerships with Sales, Customer Success, Product, Engineering, Support, and Documentation teams.
• Align technical engagement with Posit’s broader customer and business goals.
• Establish strong feedback loops so learnings from customer engagements inform proactive improvements to products, documentation, and processes.
• Regularly review trends and outcomes to improve how the team operates and how customers are supported.

Manager, Solutions Engineering

Full-stack Engineer

• Developing new features for the Chronicle metrics aggregation service
• Guiding Chronicle projects through the full software development lifecycle from planning through support
• Prioritization of enhancements and bug-fixes to deliver the most value to our customers
• Improving test automation and development processes for a seamless experience
• Integrating AI development best practices for enhanced quality and development cadence

Senior Software Engineer

Customer Support

• Guide day-to-day support functions
• Coach engineers on their career development
• Improve Support processes for the benefit of the customer and the team
• Foster a collaborative and open team culture
• Increase automation and deflection based on analysis of tickets
• Monitor and improve KPIs
• Facilitate knowledge sharing and training
• Setting direction for the entire team and fostering a culture of psychological safety, technical excellence, and continuous improvement.
• Creating team-wide processes that allow us to scale by identifying, clarifying, and completing projects and customer engagements, and sharing knowledge across the team.
• Communicating with other teams across the company to ensure they are aware of what Support is doing and planning, and vice versa.

Senior Manager, Enterprise Sales

Sales Talent

Manager, Solutions Engineering

Senior Software Engineer

Customer Support Manager