Posit PBC

Customer Success Manager

• Team leadership & coaching: Lead, mentor, and inspire a team of Customer Success Managers by providing structured coaching, clear expectations, and ongoing development to help them thrive and deliver measurable value to customers
• Performance management: Establish clear expectations and KPIs aligned to retention, expansion, customer health, and strategic impact—ensuring consistent team performance and accountability
• Customer advocacy: Serve as a trusted advisor and escalation point for key accounts—helping customers navigate change, ensuring Posit remains relevant to their evolving needs, and reinforcing long-term relationships through strategic engagement
• Cross-functional leadership: Build strong partnerships with Sales, Product, Engineering, and Support—aligning on shared goals, proactively resolving risks, and driving initiatives that improve the end-to-end customer experience
• Process and program design: Design and evolve scalable playbooks, engagement models, and reporting systems—using customer insights as a key input to ensure they remain relevant, consistent, and impactful across the customer lifecycle
• Hands-on execution (as needed): Step in when necessary to support high-stakes accounts, model best practices, or refine the customer journey—while empowering your team to lead day to day

Manager, Customer Success

Account Manager

• Develop and execute a comprehensive field-level GTM plan for the Snowflake partnership, setting clear objectives, KPIs, and milestones for success.
• Identify and prioritize target verticals, use cases, and customer segments where the joint Posit + Snowflake solution delivers maximum value.
• Collaborate with Posit and Snowflake leadership to ensure tight alignment on partnership goals and quarterly business objectives.
• Act as the primary evangelist for the Posit + Snowflake value proposition, both internally and externally.
• Develop and deliver compelling training, sales collateral, battle cards, and joint-success stories to educate and motivate both the Posit and Snowflake sales organizations.
• Build and nurture strong relationships with Snowflake’s sales leadership, account executives, and solution architects to build mindshare and drive field-level advocacy for Posit.
• Orchestrate and manage the day-to-day co-selling motion between Posit and Snowflake account teams.
• Proactively identify and drive joint pipeline generation activities, including account mapping sessions, joint prospecting campaigns, and executive briefings.
• Serve as the expert resource on the partnership, assisting Posit sellers in navigating the Snowflake ecosystem, identifying key contacts, and accelerating deals.
• Meticulously track and report on all partnership activities, pipeline, and revenue, including partner-sourced and partner-influenced ARR.
• Lead regular business reviews (QBRs) with both Posit and Snowflake stakeholders to review performance, identify challenges, and course-correct as needed.
• Utilize data to provide insights and recommendations to sales and product leadership to further strengthen the partnership.

Senior Partner Development Manager

Solutions Engineer

• Oversee the strategy, day-to-day execution, and performance of Solutions Engineering functions.
• Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes.
• Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations.
• Build and maintain playbooks, processes, and quality standards across all three functions.
• Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement.
• Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality.
• Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product.
• Serve as a senior point of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery.
• Champion the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows.

Senior Manager, Solutions Engineering

Manager

• Utilizing expert outreach skills and background to reach out to net-new Public Sector (federal, state, local) customers both in the US and abroad.
• Educating the market about the value of Posit's professional products and then selling our software.
• Forecasting sales activity and revenue achievement while creating satisfied and referenceable customers.
• Mapping and building territories from the ground up.
• Utilizing the existing customer base from Posit conference attendees, inbound leads, and those who download our open-source product.
• Using tools like Salesforce as a single source of truth.
• Routinely meeting or exceeding 100% of sales targets.
• Keeping up with industry trends, the competitive landscape, and customer needs.
• Collaborating with our marketing, product, customer success, and support teams to creatively grow our portfolio of customers.
• Being a part of a tight-knit sales team that values best practices sharing, mentoring, and learning while collaborating well with other people.

Manager, Customer Success

Senior Partner Development Manager

Senior Manager, Solutions Engineering

Major Accounts Manager