Manager, Customer Success

Posit PBC

Manager of Customer Success at Posit, leading and coaching CSMs for strategic accounts. Drive measurable outcomes and strengthen partnerships in open-source data science environments.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $137,000 - $180,813 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on team leadership, performance management, and strategic customer engagement. Proficient in designing scalable processes and playbooks while effectively collaborating across functions to enhance the customer experience.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipPerformance ManagementProcess DesignCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementKPI EstablishmentPlaybook DevelopmentReporting SystemsWorkflow Refinement

Soft Skills

CoachingClear CommunicationAdaptabilityStrategic PrioritizationEffective Collaboration

Tools & Technologies

AI Tools

Industry Keywords

Customer AdvocacyEnterprise TeamsTechnical CustomersCustomer HealthRetentionExpansion

About the role

Key responsibilities & impact

Team leadership & coaching: Lead, mentor, and inspire a team of Customer Success Managers by providing structured coaching, clear expectations, and ongoing development to help them thrive and deliver measurable value to customers
Performance management: Establish clear expectations and KPIs aligned to retention, expansion, customer health, and strategic impact—ensuring consistent team performance and accountability
Customer advocacy: Serve as a trusted advisor and escalation point for key accounts—helping customers navigate change, ensuring Posit remains relevant to their evolving needs, and reinforcing long-term relationships through strategic engagement
Cross-functional leadership: Build strong partnerships with Sales, Product, Engineering, and Support—aligning on shared goals, proactively resolving risks, and driving initiatives that improve the end-to-end customer experience
Process and program design: Design and evolve scalable playbooks, engagement models, and reporting systems—using customer insights as a key input to ensure they remain relevant, consistent, and impactful across the customer lifecycle
Hands-on execution (as needed): Step in when necessary to support high-stakes accounts, model best practices, or refine the customer journey—while empowering your team to lead day to day

Requirements

What you’ll need

Significant experience in Customer Success, Account Management, or post-sales roles in software
Experience leading enterprise teams, ideally with technical customers
A coaching-first mindset with a track record of developing high-performing teams
Strong operational skills—able to build and refine playbooks, reporting, and workflows
Strategic prioritization skills to focus team efforts where they’ll have the greatest impact
Clear communicator and effective collaborator across functions and levels
Comfortable navigating escalations and serving as a trusted advisor to key accounts
Adaptable, with a bias toward action and comfort working through ambiguity in a fast-moving, remote environment
Comfort working with AI tools and driving AI process improvements.

Benefits

Comp & perks

100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans.
Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members.
Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents.
All full-time employees are eligible for 401k enrollment starting on day one.
After six months of employment, Posit provides a substantial yearly match to employee 401K contributions.
An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year.
We are a 100% distributed team. You are also welcome to come into our Boston office.
We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home.
Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support.
We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.