Portman Dental Care

General

• Take on a rewarding new challenge in a supportive and professional environment
• Deliver exceptional patient care and service with a caring and empathetic approach
• Collaborate with team members to ensure high standards of patient care
• Assist with administrative tasks related to treatment coordination

Treatment Coordinator

People Operations

• Acts as the primary HR partner to senior leaders, providing strategic insight and people-focused solutions to deliver business objectives.
• Leads the implementation of workforce strategies including organisational design, talent management, succession planning, engagement, and workforce planning.
• Uses people data to identify trends (e.g. engagement, turnover, capability) and drives action that improves workforce effectiveness.
• Coaches and equips leaders to manage their teams with confidence, providing support for performance conversations and leadership development.
• Supports the development of a values-led, high-performance culture through accountability, continuous feedback, and effective people management.
• Identifies skill gaps and capability risks, working with the Talent Development team to deliver targeted initiatives and build leadership capability.
• Leads the people agenda for change programmes including restructures, integrations, divestments and organisational redesign.
• Translates Your Voice results into clear, actionable plans, driving meaningful improvements in engagement.
• Identifies critical roles and key talent, ensuring succession plans and talent development pathways are in place and actioned.
• Partners with Talent Development and senior leaders to build cross department pipelines and future-fit capabilities.
• Partners with the Colleague Relations (ER) team to ensure consistent, fair, and compliant handling of employee relations matters.
• Works closely with CoE teams (e.g. Talent Development, People Operations, Colleague Relations) to shape and deliver tailored people solutions.
• Acts as a conduit between the business and CoEs, providing business insight and championing the value of CoE teams.
• Leverages people data and HR metrics to inform decision-making, monitor progress, and identifies opportunities for improvement.

People Partner

Performance Marketing

• Act as the primary day-to-day contact for all external PPC agencies.
• Define KPIs, reporting cadences, and performance benchmarks for each agency relationship.
• Own the PPC retainer scope and ensure agency resource is deployed effectively against business priorities.
• Develop and maintain a PPC strategy that reflects the multi-account, multi-location structure of the business.
• Oversee campaign structure, bidding strategy, budget allocation, and audience targeting across the full account estate.
• Ensure campaigns are structured to capture demand across all relevant paid channels.
• Define and monitor conversion events at each stage of the patient enquiry journey.
• Liaise with internal teams to ensure lead volumes are matched to practice capacity and CRM workflows.
• Own PPC reporting: build and maintain dashboards that give clear visibility of paid performance across the estate.
• Take hands-on ownership of Meta (Facebook and Instagram) paid social campaigns.

Interim PPC Manager

SEO Marketing

• Act as the primary day-to-day contact for all external SEO agencies, providing clear briefs, direction and feedback.
• Develop and maintain an SEO strategy that reflects the multi-domain, multi-location nature of the business.
• Drive offsite strategy: link acquisition, digital PR, brand authority and third-party presence.
• Champion content as an SEO lever: brief and evaluate content strategies that serve both traditional search and emerging AEO/GEO demand (AI-generated answers, featured snippets, entity coverage).
• Ensure redirect strategy, canonical structures, metadata and crawl configurations are correctly implemented pre- and post-migration.
• Own SEO reporting: build and maintain dashboards that give clear visibility of organic performance across the estate.
• Manage multiple concurrent SEO workstreams across the practice portfolio, prioritising effectively under competing demands.
• Collaborate with internal teams including Digital, Web Development and Marketing on cross-functional initiatives.

Treatment Coordinator

People Partner

Interim PPC Manager

Interim SEO Manager