Portfolio BI

Director of Infrastructure

Portfolio BI

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Job Level

Lead

Tech Stack

CloudCyber SecurityITSMLinux

About the role

  • Define and own global infrastructure strategy and standards.
  • Ensure platforms meet availability, performance, security, and compliance requirements.
  • Align infrastructure operations with MSP operating models and repeatable delivery.
  • Own infrastructure delivery standards for client onboardings and major projects.
  • Oversee technical due diligence, onboarding execution, migrations, and standardization.
  • Act as senior escalation point for client-impacting delivery or infrastructure issues.
  • Serve as senior technical authority for architecture and complex escalations.
  • Provide leadership across core enterprise infrastructure domains (cloud, hybrid, compute, network, security).
  • Lead cloud migrations, upgrades, new site deployments, and global expansions.
  • Enforce change control and deployment standards.
  • Drive automation and scripting to improve consistency and outcomes.
  • Maintain and improve CI/CD pipelines supporting infrastructure delivery.
  • Oversee global infrastructure operations and reliability.
  • Lead response to high-severity incidents and outages.
  • Own disaster recovery and business continuity planning and testing.
  • Own infrastructure security posture, patching, and IAM governance.
  • Support cloud governance, monitoring, compliance, and audits.
  • Ensure effective use of MSP tools including RMM, PSA, ticketing, monitoring, and asset management.
  • Integrate tooling with incident management, change control, reporting, and SLAs.
  • Lead and scale a globally distributed infrastructure team.
  • Embed a culture of client ownership, accountability, and service excellence.
  • Partner with the CTO and senior leadership on strategy and client delivery priorities.
  • Own infrastructure budgeting, cost optimization, and vendor management.
  • Drive standardization to improve efficiency, scalability, and client outcomes.r system performance, availability, and capacity using cloud-native and third-party tools

Requirements

  • Senior infrastructure leadership experience (Head of Infrastructure, Director, or equivalent).
  • Proven ownership of project delivery and client onboarding in MSP or multi-client environments.
  • Strong experience working within an MSP operating model, including RMM and PSA tools.
  • Experience across cloud, hybrid, and on-prem infrastructure.
  • Leadership experience in incident response, DR/BC, and change management.
  • Experience leading distributed technical teams.
  • Strong executive communication and client-facing skills.
  • **Preferred qualifications:**
  • Financial services industry experience.
  • Cloud certifications or equivalent experience.
  • Hybrid cloud and on-prem integration experience.
  • Exposure to automation, CI/CD, and Infrastructure as Code.
  • ITIL / ITSM experience.
  • Basic Linux administration experience.
  • Familiarity with modern cybersecurity platforms.
  • Experience with virtual application or desktop platforms.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructurehybrid infrastructureon-prem infrastructureautomationCI/CDInfrastructure as Codedisaster recoverybusiness continuityincident responseLinux administration
Soft Skills
leadershipexecutive communicationclient-facing skillsaccountabilityservice excellence
Certifications
cloud certificationsITILITSM