Portfolio BI

Application Engineer

• Utilize company training resources to develop the financial domain knowledge, application knowledge and technology understanding required to assist our customers.
• Develop new integrations between the platforms and third-party applications
• Develop reports and custom web grids / Windows form grids to meet bespoke customer requirements
• Re-create, analyze, troubleshoot, and diagnose customer questions and issues.
• Assist development and business owners with root cause analysis and solution development for recurring issues.
• Performance analysis and improvement for application database processes
• Maintain customer contact on open issues – being responsive to customer follow-ups
• Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status
• Multi-task and prioritize open issues

Application Support Engineer, Fintech Experience