Porsche AG

Human Resources

• Develop and review the Porsche Asia Pacific ("PAP") HR strategy in alignment with the global HR strategy, market-specific requirements and potentials, as well as the Volkswagen group HR approach to Asia Pacific
• ﻿﻿Drive HR transformation initiatives leveraging digitalisation, reviewing and coordinating the implementation of internal enhancement along the employee life cycle
• ﻿﻿Manage employee compensation, disciplinary matters, talent and performance management, and recognition
• ﻿﻿Identify, evaluate, and foster best practice sharing and cross-functional synergies at PAP in conjunction with headquarters, as well as other subsidiaries to enhance employee experience
• ﻿﻿Manage HR compliance and integrity, ensure clear communication and equitable application of policies and procedures in accordance with Group standards
• ﻿﻿Facilitate and develop an understanding and application of modern leadership and support effective cross-departmental collaboration

Senior Human Resources Manager

Customer Support

• Complete daily warranty tasks, ensuring accuracy and adherence to department standards.
• Review escalated and high-value claims for compliance with quality and manufacturer requirements.
• Manage and update PRMS support tickets for all prioritised warranty cases.
• Provide expert support to Centres on warranty, goodwill, and campaign queries.
• Ensure all warranty activity complies with manufacturer policies, legal standards, and quality requirements.
• Process warranty claims efficiently to drive customer satisfaction and protect business profitability.
• Support compliant management of recalls and quality campaigns for Porsche Cars GB.
• Monitor warranty performance and implement continuous improvements to raise standards and reduce costs.
• Collaborate with technical, service, parts, sales, training, and quality teams to optimise warranty processes.
• Manage warranty data and reporting, delivering actionable insights via BI tools.
• Participate in Porsche Service Analysis (PSA) on-site activities across the UK and Ireland for dedicated region.
• Actively work towards obtaining relevant auditing certification to enhance expertise and contribute to quality assurance processes.

Senior Human Resources Manager

Service Quality Support Specialist