Senior Customer Success Manager
RTI International
CRM Manager
Popsockets
full-time
Posted on:
Location Type: Hybrid
Location: Boulder • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Own end-to-end management of email and SMS channels, including segmentation, content strategy, automation flows, campaign execution, and reporting.
- Develop and implement lifecycle strategies that increase 30, 90, and 365 day LTV.
- Build and execute campaigns, flows, and automations that support retention objectives.
- Partner closely with the creative team to provide data-driven feedback to optimize campaign design, messaging, and overall effectiveness.
- Serve as the primary owner of relationships with CRM platform partners and vendor representatives, ensuring PopSockets is maximizing platform capabilities.
- Evaluate and optimize the CRM tech stack, being thoughtful and strategic in investments in new tools.
- Actively explore and leverage AI solutions to drive growth, improve personalization, and streamline CRM operations.
- Optimize campaigns through A/B testing, personalization, and customer journey mapping.
- Manage CRM performance health: list hygiene, deliverability, compliance (CAN-SPAM, TCPA, GDPR), and engagement.
- Collaborate with paid media, product, and e-commerce teams to ensure a cohesive customer journey across channels.
- Explore and build loyalty and referral programs to further improve retention.
- Track, analyze, and report performance metrics, translating insights into actionable recommendations.
- 100% ownership of all global CRM operations, ensuring technical requirements (languages, account structures, and localization) are in place to deliver the best customer experience worldwide.
Requirements
- Bachelor’s degree in marketing, business, or related field, or equivalent experience.
- 5–7 years of experience in CRM, lifecycle marketing, or email/SMS marketing in e-commerce or DTC.
- Hands-on experience with ESP/SMS platforms (e.g., Klaviyo, Attentive).
- Proven track record of growing LTV and retention metrics through CRM programs.
- Demonstrated ability to extract data-driven creative insights and translate them into design and messaging optimizations that directly improve retention outcomes.
- Ability to thrive in both strategic and tactical execution.
- Strong analytical skills, with comfort using data to inform decisions and feedback.
- Experience evaluating and managing CRM technology platforms; interest in leveraging AI-driven solutions for personalization and efficiency.
- Excellent communication skills for cross-functional and creative collaboration.
- Strong organizational skills and attention to detail.
- Familiarity with platforms like Global-e for cross-border commerce is a plus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM managementlifecycle marketingemail marketingSMS marketingA/B testingcustomer journey mappingdata analysiscampaign executionautomation flowslist hygiene
Soft skills
analytical skillscommunication skillsorganizational skillsattention to detailcollaborationstrategic thinkingtactical executiondata-driven insightsrelationship managementcreativity
Certifications
Bachelor’s degree in marketingBachelor’s degree in businessequivalent experience
