Popsockets

Sales Operations Manager

• Knowledgeable on daily, monthly, and quarterly account business objectives and internal systems
• Own, improve, and continuously optimize operational processes and SOPs
• Manage daily operations including inventory, forecasting, on-time delivery, scheduling, process compliance, and selling opportunities
• Create, maintain, and enforce SOPs for sales operations and fulfillment workflows
• Review and operationalize customer routing guides and compliance requirements in partnership with cross-functional teams
• Drive operational excellence to improve on-time delivery, service, and customer satisfaction
• Host collaborative planning, forecasting, and replenishment calls and weekly touch-base calls with external account planners and buyers
• Own account operational performance and execution against sales goals
• Support strategic product lifecycle account planning
• Manage multiple project schedules with many moving parts
• Work closely with Sales Leadership to support sales initiatives
• Proactively communicate with outside partners to ensure all communication points are aligned
• Professional communication including written, verbal, and presenting

Sales Operations Specialist – International

Sales Operations Specialist – Domestic

Influencer Marketing

• Identify, vet, and establish long-term relationships with influencers across platforms (Instagram, TikTok, YouTube, etc.)
• Build and maintain a robust creator database, tracking performance metrics, partnership history, contract terms, and brand alignment notes
• Execute influencer campaigns end-to-end, including outreach, negotiation, contracts, content guidelines, approvals, and post-campaign reporting
• Coordinate content calendars, deadlines, and deliverables between agency and internal teams
• Review and approve influencer content to ensure alignment with brand standards and legal requirements (FTC disclosures, usage rights)
• Track influencer campaign performance and engagement using platform analytics and third-party tools
• Manage product inventory for influencer programs and coordinate ad hoc send-outs, partnering with Operations to ensure efficient and timely seeding logistics
• Monitor and forecast product usage for influencer programs, reporting needs back to the Influencer Marketing Manager and cross-functional partners
• Develop detailed content briefs that clearly communicate messaging, creative direction, deliverables, and timelines

Influencer Marketing Specialist

Content Creator

• Concept, shoot, and edit short-form video content for TikTok, Instagram (Feed, Reels, Stories), and emerging platforms and formats — always phone-first, always platform-native
• Appear on camera as a subject or host when content calls for it — confidently and authentically representing the PopSockets brand
• Partner with our social team or Founder to align content with campaign briefs, product launches, and brand moments — and bring your own creative ideas to every collaboration
• Contribute to testing new content formats across platforms, including short-form video formats, interactive content, and whatever comes next — with a genuine curiosity for what performs and why
• Manage your own production timeline and deliver assets on deadline
• Stay plugged into social trends and proactively bring fresh ideas to the table

Contract Content Creator

Marketing

• Lead the development of integrated brand campaign platforms and seasonal launch strategies for PopSockets — grounded in consumer insights, brand DNA, and product truth, and built to drive both sell-in momentum and sell-through performance
• Build comprehensive US activation plans for every major campaign and launch, defining the role of each channel — social, influencer, PR, wholesale marketing, store, ecommerce, and marketplaces — and how they work together to deliver a cohesive consumer experience
• Author best-in-class campaign briefs that give every channel partner what they need to do their best work: a sharp consumer insight, a clear brand POV, specific channel direction, and unmistakable creative guardrails
• Own the integrated marketing calendar — sequencing campaign moments, launch windows, and sell-in milestones to ensure the right message reaches the right consumer at the right time across all touchpoints
• Develop and maintain content matrices that map messaging, creative assets, and channel activations across the full funnel — ensuring strategic clarity and brand consistency from awareness through purchase
• Serve as the team's sharpest consumer voice — deeply understanding our three audiences (Style Maven, Solutionist, and Interest Amplifier) and consistently bringing their perspective into every brief, plan, and cross-functional decision
• Develop and maintain deep channel fluency across social, influencer, PR, ecommerce, marketplaces, wholesale, and in-store — understanding what each channel needs to perform and how to build plans that set every partner up for success
• Stay current on consumer behavior, cultural trends, and the competitive landscape, proactively bringing insights and opportunities forward to sharpen PopSockets' campaign approach and strengthen brand positioning
• Serve as the strategic integrator across a broad set of cross-functional partners — bringing Product & Merchandising, Planning, Wholesale, Ecommerce, PR, Social, Influencer, and Creative together around a unified campaign vision, clear timelines, and shared goals
• Partner with Product & Merchandising early in the planning process to deeply understand product innovation, launch timing, and seasonal priorities — translating those inputs into consumer-facing campaign narratives that make the product story compelling and commercially relevant
• Work closely with Planning to align integrated marketing calendars with inventory, launch windows, and commercial milestones — ensuring campaigns are timed to drive both sell-in and sell-through
• Collaborate with Wholesale and Ecommerce teams to build activation plans that support retail partner needs, drive in-store and online conversion, and connect brand storytelling to commercial outcomes across all channels
• Brief and align PR, Social, Influencer, and Creative teams with campaign platforms and seasonal direction that give each function a clear strategic foundation — while leaving room for channel-specific excellence
• Lead integrated planning meetings, seasonal kick-offs, and go-to-market reviews that create clarity, build momentum, and keep all partners moving in the same direction
• Measure integrated campaign performance in partnership with Analytics, CRM, and channel teams — tracking impact across brand health, engagement, and commercial metrics and translating results into clear learnings
• Build a culture of continuous improvement within the integrated marketing function — using post-campaign analysis to sharpen future briefs, refine channel strategies, and evolve the planning process
• Contribute to the global marketing scorecard, ensuring campaign results are reported with clarity and connected to the broader brand and business objectives

Senior Manager, Integrated Marketing

• Set the long-term vision and strategic direction for PopSockets' influencer marketing program — defining what best-in-class looks like for a lifestyle brand at our stage and building the roadmap to get there
• Design and own a next-gen creator framework: a tiered, data-driven system that goes far beyond gifting and paid posts to build genuine, lasting creator advocacy and brand love
• Build and scale a creator roster mapped to our three consumer audiences — Style Mavens, Interest Amplifiers, and Solutionists — with the right creators at every tier driving the right impact
• Lead influencer campaign strategy from brief to post-campaign analysis, ensuring every activation ladders up to the brand platform and generates content that earns cultural attention, not just impressions
• Stay ahead of the creator economy — emerging platforms, new formats, shifting audience behaviors — and consistently bring a perspective on where PopSockets should show up next
• Manage the influencer agency relationship, setting the strategic and tactical bar and holding the agency accountable to output that is on-brand, culturally sharp, and relationship-first
• Own creator contracting, negotiations, and compliance with FTC guidelines, usage rights, and brand standards
• Redefine PR's role at PopSockets — elevating it from a reactive channel to a proactive, always-on brand equity engine that shapes how the world thinks and talks about us
• Champion our founder-led story, brand mission, vision, and values as a true competitive advantage — building a PR strategy that makes PopSockets' origin and purpose as culturally compelling as our products
• Set strategic direction for the PR agency, holding them to ambitious goals and a high bar for results while building a genuine long-term partnership
• Build a proactive media and relationship strategy that earns PopSockets a consistent presence in lifestyle, tech, and culture conversations — not just around launches, but year-round
• Lead press moments, creator events, and brand activations that generate meaningful earned coverage and position PopSockets as one of the most beloved and interesting brands in the lifestyle category
• Track share of voice, sentiment, and earned media performance — translating those insights into a clear, evolving POV on how PR is building brand equity over time
• Build the measurement infrastructure that proves the value of influencer and PR investment — owning EMV reporting, share of voice tracking, and brand health signals that connect to business outcomes
• Use data to lead — from creator selection and investment allocation to campaign optimization and program evolution
• Establish a test-and-learn culture: structured experimentation, clear hypotheses, documented learnings, and fast iteration that makes every future campaign smarter than the last
• Build scalable processes and operational best practices that allow both programs to grow without losing quality or strategic coherence
• Serve as PopSockets' internal authority on creator culture, influencer marketing, and earned media — bringing sharp, informed POVs to leadership and shaping the organization's thinking on where these channels are heading
• Directly manage and develop an Influencer Marketing Specialist — setting a high bar, investing in their growth, and building a team culture defined by curiosity, craft, and accountability
• Partner closely with Product & Merchandising, Integrated Marketing, Social, Creative, and Retail teams to ensure influencer and PR are fully woven into every campaign, launch, and always-on moment
• Represent the influencer and PR function in key planning conversations, budget discussions, and leadership forums — advocating for investment with data and a compelling strategic narrative

Director, Influencer Marketing – PR

Systems Engineer

• Accountable for the functional integrity and day to day stability of Microsoft Dynamics NAV/Business Central.
• Own ERP behavior across inventory, order-to-cash, purchasing, fulfillment, and posting workflows.
• Serve as primary systems partner to Accounting and Operations, ensuring inventory valuation, shipment confirmations, and invoice generation remain accurate and timely.
• Act as system owner across ERP, internal OMS, EDI transactions, and 3PL integrations.
• Monitor and resolve live operational issues including posting errors, inventory mismatches, shipment discrepancies, delayed ship confirms, and invoice variances.
• Own EDI outcomes and prioritization (850 / 940 / 945 / 856 / 810). Day-to-day mapping handled by a dedicated EDI specialist.
• Oversee and prioritize work for an India-based ERP resource and US-based contractors.
• Investigate root causes end to end before escalating to Engineering or external partners.
• Define practical guardrails that protect inventory and financial accuracy while supporting operational throughput.

Lead Business Systems Analyst – ERP, Fulfillment

• Support and improve order flow across sales channels, custom OMS, ERP, and 3PL systems
• Diagnose and reduce integration failures between OMS and fulfillment partners
• Improve order routing logic accuracy and data consistency
• Increase visibility into fulfillment status discrepancies
• Support light configuration updates within our Microsoft Dynamics environment
• Translate business needs into structured system requirements and technical specifications
• Author and manage user stories in Jira, including clear acceptance criteria and traceability
• Create process documentation and data definitions in Confluence
• Support UAT and validation of enhancements across OMS and ERP
• Partner with engineering and operations on rollout planning
• Investigate ERP-to-OMS data mismatches and operational exceptions
• Analyze datasets to identify systemic risk areas or inefficiencies
• Build reporting or dashboards to support operational decision-making
• Partner with Operations, Supply Chain, Demand Planning, Marketing, and Product
• Lead structured requirements sessions
• Serve as a systems subject matter resource during issue resolution