Enterprise Customer Success Manager
Ortiz Property Group @ REAL Broker
Senior Customer Success Manager
RTI International
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $125,000 per year
Job Level
Senior
About the role
- Become a trusted advisor through proactive engagement and guidance to help maximize the value of your customer’s products and services.
- Develop a strong understanding of customers’ organizations and business practices to build relationships with key influencer and decision maker contacts.
- Partner with internal teams (Products and Markets, Services, Marketing) to ensure customers have access to the latest solutions and expertise.
- Monitor customer health, proactively identify and mitigate potential risks to customer satisfaction and experience.
- Assist in identifying upsell, cross-sell and new project opportunities within existing customers and ensuring seamless handoffs to Account Manager and Field Application Engineer to pursue opportunities.
- Support net revenue retention.
- Collaborate within the Customer Success team to develop and refine customer success best practices, methodologies, and playbooks.
- Understand and track key performance indicators (KPIs) that measure the effectiveness of customer success initiatives.
- Leverage tools and automation to optimize the digital customer journey and assist with serving our customers at scale to help us serve our customers at scale.
Requirements
- Technical degree with at least 3+ years of experience in a post-sales, customer facing role such as customer success, field application engineering, customer support, customer experience focused program/project management.
- Excellent communication and collaboration skills, working with cross functional teams and initiatives.
- Engage effectively with both business and technical stakeholders, ranging from Developer to C-level.
- Strong focus on customer needs and an intellectual curiosity about products that help to meet them.
- Understands the software development lifecycle.
- Experience in process development and execution.
- US Person requirement *Due to export-control regulations, we can only consider “US persons” for this role. A “US person” is defined by federal law as a US citizen, lawful permanent resident (green card holder), refugee, or asylee. We are not able to provide visa sponsorship or transfer.*
Benefits
- Flexible working schedule.
- Hybrid working + Home Office Stipend to cover the costs of working from home.
- Flexible Paid Time Off + “Real Vacation Bonus,” an additional bonus for taking more than 1-week of uninterrupted vacation.
- Annual bonus based on individual and company performance + other prizes and awards.
- We recognize employees for their achievements, offer great opportunities for career growth and development, and provide the tools they need to succeed.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successfield application engineeringcustomer supportproject managementprocess developmentsoftware development lifecyclekey performance indicatorsupsellcross-selldigital customer journey
Soft skills
communicationcollaborationrelationship buildingcustomer focusintellectual curiosityproactive engagementrisk mitigationteam collaborationinfluencingstakeholder engagement