Customer Success Manager

• Own and command the full customer lifecycle for 10–15 enterprise accounts, driving measurable value, adoption, and expansion
• Cultivate deep, trusted, and transparent relationships across all levels of the customer’s organization—from end-users and champions to C-suite decision-makers
• Lead quarterly business reviews and executive conversations that tie product adoption to business impact
• Confidently manage escalations, serving as the first point of resolution and diffusing risk with minimal management support
• Drive internal accountability, ensuring cross-functional teams deliver on commitments with urgency and clarity
• Proactively identify risks and opportunities, crafting and owning recommendations to keep customers on a path to green
• Grow insurance and compliance expertise to provide credible, strategic guidance on process improvements powered by AgentSync
• Influence product, engineering, sales, and marketing by championing the voice of the customer and identifying opportunities to improve our product and customer experience
• Contribute to the foundations of a world-class Customer Success function by creating and iterating on best practices, tools, and playbooks

Enterprise Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager, Major Accounts