Poppulo

Technical Support Engineer, Tier 1

Poppulo

full-time

Posted on:

Location Type: Hybrid

Location: Bengaluru • India

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Tech Stack

DNSLinux

About the role

  • Provide responsive, technical support to customers through chat, email, phone, and screen sharing.
  • Help users troubleshoot and resolve a variety of software and platform-related issues.
  • Clearly document the steps taken to solve problems and keep track of progress for team visibility and hand-off.
  • Build your knowledge of Poppulo’s products, services, and tools so you can offer more in-depth support over time.
  • Collaborate with teammates to share knowledge, improve processes, and support a positive customer experience.
  • Stay organized and follow up on open issues to ensure nothing falls through the cracks.
  • Work flexible hours, to support our global customer base.
  • Complete customer-required background checks.
  • Take on other tasks or projects as needed to support the team.

Requirements

  • A degree in Computer Science, Information Technology, or similar – or equivalent hands-on experience.
  • At least 4 years of experience in a customer-facing technical support role, with excellent knowledge of Window Server Administration: WMI, Active directory, DNS, DHCP, Server roles.
  • Experience in OS troubleshooting, log analysis, Network LAN and Firewall concepts, as well as and NTFS and File Management Structures.
  • Experience with Linux is a plus.
  • Experience with Remote Support tools—Logmein.com, Gotomeeting.com, VNC, Dameware, and RDP.
  • Confidence in troubleshooting technical problems and explaining solutions clearly.
  • A strong sense of ownership and a willingness to learn new systems and tools.
  • A team player with good communication skills who enjoys working with others to solve problems.
  • Customer-focused mindset – you care about helping people and getting things right.
Benefits
  • A supportive team that values learning, collaboration, and continuous improvement.
  • Opportunities to develop your skills and grow your career in a fast-paced, tech-driven company.
  • The chance to work with a global customer base and cutting-edge communication technology.
  • Health insurance
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows Server AdministrationWMIActive DirectoryDNSDHCPOS troubleshootinglog analysisNetwork LAN conceptsFirewall conceptsNTFS
Soft skills
customer-focused mindsetcommunication skillsteam playerproblem-solvingorganizational skillsownershipwillingness to learn