Popl

Mid-Market Account Manager

Popl

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $80,000 - $140,000 per year

About the role

  • Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
  • Manage renewals: Proactively engage with customers to secure timely contract renewals.
  • Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
  • Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
  • Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
  • Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
  • Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

Requirements

  • 3-5 years of experience in account management within a B2B SaaS company.
  • Proven track record of driving renewals and upsell revenue
  • Excellent communication, negotiation, and relationship management skills.
  • Ability to analyze customer data to identify risks and opportunities.
  • Experience working with Salesforce and Stripe
  • Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
  • Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
  • Excellent verbal and written communication skills, as well as interpersonal skills
  • Organizational, project management, and time management skills
  • High adaptability and desire to operate in a fast-paced, ever-changing startup environment
Benefits
  • Competitive salary
  • Meaningful equity
  • Full insurance & benefits
  • Unlimited PTO
  • $150 monthly wellness credit
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer retentionupsellingcross-sellingdata analysisrevenue closingcontract negotiation
Soft Skills
communicationnegotiationrelationship managementinterpersonal skillsorganizational skillsproject managementtime managementadaptability