POOLCORP

Customer Support

• Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners by recommending product solutions, upsell options, and complimentary items.
• Collaborates with team members and utilizes all company resources to sell Horizon's value.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow-up calls to potential and existing customers to introduce opportunities.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well-organized, well-stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.

Customer Service Representative

Security Engineer

• Ensure the Information Security organization speaks with one clear, consistent, and credible voice — in its writing, its visuals, and the artifacts that carry the program to the rest of the enterprise.
• Design and produce Board-level and executive security materials — risk reports, posture dashboards, program updates, and decision briefs — translating technical findings into clear narratives and high-impact visuals for non-technical leadership.
• Help design a unified security-metrics reporting layer in which a single, shared pool of metrics is surfaced at every altitude — operational dashboards for analysts, reporting for management, and narrative for executives and the Board.
• Author and maintain security policies, standards, procedures, and control narratives, ensuring alignment with frameworks such as NIST CSF, PCI-DSS, and SOX.
• Conceive, write, illustrate, and produce security awareness and training content — e-learning modules, microlearning, phishing-simulation creative, infographics, posters, and campaign materials.
• Produce and maintain operational documentation for the security organization — runbooks, incident-response playbooks, the InfoSec operations manual, and executive incident summaries.

Senior Security Documentation – Design Specialist

Graphics Designer

• Creates visually engaging and innovative designs for the brands, software, and programs of the company
• Collaborates with cross-functional teams to develop and implement creative concepts and elevate the company's digital marketing channels
• Enhances the company's brand identity, develops a cohesive on-brand presence, and contributes to the success of our marketing initiatives through both digital and traditional design work
• Other job-related duties as assigned

Graphic Designer

Sales

• Assesses local market conditions, identifies current and prospective sales opportunities and develops forecasts, financial objectives and business plans for the sales center.
• Full financial management including budget, P&L, and sales center expenses.
• Sales management of both inside and outside sales efforts, multi-channel marketing, price matrixing, support of sales promotions and coordination with preferred vendors.
• Hires, trains, directs, and manages all sales center personnel involved with sales, customer service, accounts receivable, and warehouse operations.
• Depending on the size of the sales center, may perform rather than manage others in these activities.
• Accounts Receivable management including credit management, collections, and cash management.
• Oversight of Operations including supporting corporate operations procedures, working with Operations managers and buyers to determine stock items and inventory targets, manages non-performing inventory, ensures compliance with all safety and governmental regulations, provides proper facilities management.
• Entrepreneurial leadership to grow the business through new product development, customer and market development, complementary product marketing and strategic planning.

Customer Service Representative

Senior Security Documentation – Design Specialist

Graphic Designer

Sales Center Manager