Group Parent Partnerships Manager
Pontville School
full-time
Posted on:
Location Type: Hybrid
Location: Lupton • United Kingdom
Visit company websiteExplore more
Salary
💰 £40,000 - £44,000 per year
About the role
- Lead, inspire and develop a dedicated team who support thousands of families across the SEND sector
- Ensure that every parent and carer receives expert, compassionate and timely guidance
- Continuously strengthen internal processes to enhance the overall enquiry experience
- Maximise the potential of CRM platform, HubSpot, to optimise customer journey, manage complex enquiry pipelines and drive greater efficiency
- Provide oversight and expert guidance on complex enquiries received by phone and email
- Produce insightful reports, identify trends and share meaningful analysis to shape marketing strategy and inform continuous service improvement
- Build strong relationships across the Group and actively promote Witherslack Group’s vision, values and safeguarding commitments in every interaction
Requirements
- Professional expertise and genuine empathy, with a strong understanding of the challenges faced by parents and carers of children and young people with special educational needs
- Strong knowledge of the SEND sector and the challenges experienced by families
- Experience of the EHCP process and supporting children or young people with SEND
- Proven line management experience with the ability to develop high performing teams
- Experience using CRM systems such as HubSpot or Salesforce to manage customer journeys and improve processes
- Strong analytical skills with the ability to interpret data and drive efficiencies
- Excellent communication and stakeholder management skills
- A proactive, organised and solutions focused approach
Benefits
- Salary: up to £44,000 depending on experience
- Holiday: You’ll work hard at WG, so you’ll be rewarded with 7 weeks’ holiday (including bank holidays)
- Flexible benefits package: meaning you can increase/decrease your holiday allowance, pension and life insurance
- Wellbeing: a host of wellbeing tools and advice including employee assistance
- Healthcare cash plan so you can claim back the cost of things like an opticians or dentist appointment and a host of high-street discounts
- Beautiful working environments with the very best facilities
- A recommend a friend scheme that offers a £1,000 bonus every time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systemsHubSpotSalesforcedata analysisreportingprocess improvementenquiry managementcustomer journey optimizationline managementteam development
Soft Skills
empathycommunicationstakeholder managementproactive approachorganizational skillssolutions focusedrelationship buildingleadershipinspirationguidance