Pontville School

IT Support

• Installing, maintaining, or fixing technology in offices, classrooms and homes
• Offering daily support and expertise to end users
• Troubleshoot and diagnose technology problems
• Installing equipment and maintaining it well
• Visiting sites across the region for proactive IT support

IT Technician

• Lead and coordinate IT support operations across your region
• Manage both in-house and outsourced teams to deliver a high-quality, responsive service
• Oversee a tiered support model, ensuring incidents are resolved efficiently
• Continuously improve service delivery through performance monitoring, reporting, and innovation
• Take ownership of IT infrastructure and systems across multiple sites
• Support technologies such as Windows Server, Active Directory, Office 365, VMware, and network environments
• Manage escalations, lead projects, and system upgrades
• Ensure maximum availability and minimal disruption to services
• Act as a key liaison with stakeholders, vendors, and senior leaders
• Drive improvements through data led insights, SLA and KPI tracking, and the development of robust processes and documentation

IT Technician

Regional IT Support Manager