Polly

Implementation Consultant, API Integration

Polly

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

Cloud

About the role

  • Own complex customer implementations from kickoff through go-live, leading delivery and execution across all stages of the onboarding lifecycle
  • Serve as a trusted advisor to customers, guiding them through platform capabilities, best practices, and strategic configurations aligned with their business needs
  • Independently manage multiple high-impact customer projects with competing timelines and stakeholders
  • Lead customer discovery sessions, synthesize findings, and design implementation plans tailored to each customer’s workflows and goals
  • Partner cross-functionally with Sales, Product, Engineering, and Customer Success to ensure a seamless customer onboarding experience
  • Identify and resolve roadblocks quickly, using data and insights to communicate risks, surface tradeoffs, and mitigate issues
  • Create and maintain implementation assets (templates, documentation, best practice guides) that support scalability
  • Mentor and support junior team members during onboarding and delivery efforts

Requirements

  • 5+ years of experience leading software implementations and managing enterprise or high-complexity customers
  • Expertise with project management tools and systems (e.g., Google Workspace, Jira, Confluence, project tracking software)
  • Experience with mortgage software/system implementations
  • Comfort with technical systems and configuration- willing and able to quickly learn new tools and products
  • A passion for customer success, problem solving, and proactive risk mitigation
  • Excellent communication skills across technical and non-technical audiences
  • Ability to influence stakeholders and guide customers through change
  • Has used API tools (e.g., Postman, Swagger) to test, debug, or validate requests/responses
  • Has worked on SaaS implementations that required API integrations (internal or customer-facing)
  • Has collaborated with customer dev teams to troubleshoot integration issues
  • Preferred: Has documented API workflows or contributed to integration guides/runbooks
  • Preferred: Understanding of loan origination workflows and familiarity with mortgage data
  • Preferred: Prior experience mentoring or coaching other implementation consultants