POLLY LONDON CERAMICS

Retail Operations Assistant

POLLY LONDON CERAMICS

full-time

Posted on:

Location Type: Hybrid

Location: Worthing • United Kingdom

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Salary

💰 £27,300 - £33,600 per year

Job Level

Junior

About the role

  • Act as the first point of contact for property-related issues across the retail estate.
  • Support the coordination of new store openings across multiple departments.
  • Maintain and update retail reports for the wider business.
  • Build and maintain strong working relationships with teams across Woods Way.
  • Contribute to weekly retail communications and updates.
  • Proofread operational documents and communications to ensure accuracy and clarity.
  • Support the planning and organisation of retail meetings, including Managers Meet.
  • Provide general operational support across retail processes and compliance requirements.
  • Develop a strong understanding of POS systems and troubleshoot day-to-day issues.
  • Provide first-line troubleshooting for IT systems used within the retail network.

Requirements

  • Strong organisational and time-management skills, with the ability to juggle multiple priorities
  • Excellent attention to detail and accuracy
  • Clear and confident written and verbal communication skills
  • Strong problem-solving ability with a calm, solutions-focused approach
  • Ability to build effective relationships with internal teams and external suppliers
  • Working knowledge of Google Sheets (or similar spreadsheet tools)
  • Confidence using retail systems and databases
  • Willingness to learn POS systems (Shopify experience desirable but not essential)
  • Previous experience in a retail, operations, or head office support role
  • Experience coordinating tasks across multiple stakeholders
  • Exposure to property, maintenance, or facilities coordination is desirable
  • Experience supporting stores or frontline teams is an advantage
Benefits
  • Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
  • Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
  • Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
  • Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
  • Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you.
  • Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
  • Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
  • Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
  • Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
  • Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
  • Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
  • Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship. We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
POS systemsGoogle Sheetsretail systemsdatabasestroubleshootingoperational supportcompliance requirementsreport maintenancecoordinationproofreading
Soft skills
organizational skillstime-management skillsattention to detailwritten communicationverbal communicationproblem-solvingrelationship buildingsolutions-focused approachability to juggle prioritiesteam collaboration