POLLY LONDON CERAMICS

Social Media Manager

• Capture, film & photograph social-first content in stores, at events, and at HQ.
• Be a visible, confident on-camera brand ambassador—hosting content, speaking to the community, and showcasing products with warmth and personality.
• Create fun and educational content for TikTok, Instagram Reels, and YouTube Shorts.
• Edit quick-turnaround reactive content in response to trends, cultural moments, and product launches.
• Develop engaging educational content that teaches fans about our blends, mixology techniques, seasonal products & behind-the-scenes stories.
• Produce regular “on the road” content from store visits, highlighting our amazing teams, customers & local moments.
• Own the Organic Social content calendar, ensuring a consistent stream of high-quality, joyful content.
• Translate brand campaigns into social-ready ideas that feel authentic, fun, and platform-native.
• Partner with the Brand Studio team to brief and collaborate on creative assets and scheduling.
• Engage with fans in comments, DMs, Lives & community groups, representing our tone of voice warmly and authentically.
• Support our Brew SocieTEA Facebook community by sharing updates, prompts, and delight moments.
• Run our Instagram Broadcast Channel ‘Backstage Brew’.
• Work closely with CX to make sure community questions are answered quickly and helpfully.
• Contribute to the TikTok live strategy and calendar.
• Visit stores regularly to capture content, build internal relationships, and stay close to real customer experiences.
• Work with store teams to spotlight launches, community events, product moments & team stories.
• Identify emerging creators and collaborate with influencers to produce authentic, engaging content.
• Bring trend insights to the team weekly—suggesting playful, timely ideas for content.
• Work closely with the Digital team to ensure content aligns with CRM & Paid Social activity.
• Collaborate with our Brand team on Giveaways & influencer & partnership content.

Social Media Coordinator