POLLY LONDON CERAMICS

Financial Planning and Analysis

• Overseeing day to day bookkeeping processes, ensuring financial transactions are accurately recorded and reconciled
• Ensuring company financial policies are followed, identifying areas for improvement and implementing necessary changes to enhance efficiency
• Identifying cost saving opportunities, questioning inefficiencies and unnecessary expenditure, championing financial savviness
• Working closely with the People & Culture team to prepare monthly payroll for external payroll provider, ensuring all relevant administration is free from error and completed within strict deadlines
• Overseeing month end close activities, ensuring accuracy and efficiency of processes
• Preparation of monthly management accounts for review
• Supervise credit control procedures to ensure timely collection of receivables, managing and processing weekly payment runs and ensure accounts payables ledger is accurate and up to date
• Manage short term cashflow to support daily operations
• Ad hoc financial support to the business where necessary

Finance Manager

Manager

• Ensure every visitor has an exceptional Bird & Blend Tea experience and foster a customer-focused culture with memorable interactions.
• Become an expert on Bird & Blend products and values and handle escalated customer queries promptly.
• Drive your team to meet sales targets and KPIs and implement sales strategies with the Assistant Manager to boost not only sales but the customer experience.
• Lead, motivate and support your team to achieve individual and collective goals.
• Provide feedback and coaching to enhance individual and store performance.
• Recruit, induct, train, and develop a high-performing team that fosters a positive store environment.
• Oversee daily store operations, including opening and closing procedures.
• Organise and oversee team schedules to ensure there is enough cover on the shop floor at all times.
• Maintain high visual merchandising standards, ensuring the store always looks exciting, inviting, and accessible.
• Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy and lead your team to do the same.
• Manage stock efficiently to optimise stock levels, minimise discrepancies, and ensure products are readily available.
• Arrange, plan and execute stock takes.
• Lead and host store and local events, including evening events, to make them enjoyable and memorable for our customers.
• Motivating and leading the team to get out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events.
• Foster relationships within the local community to increase footfall and successful store events and activities.

Store Manager

Operations

• Act as the first point of contact for property-related issues across the retail estate.
• Support the coordination of new store openings across multiple departments.
• Maintain and update retail reports for the wider business.
• Build and maintain strong working relationships with teams across Woods Way.
• Contribute to weekly retail communications and updates.
• Proofread operational documents and communications to ensure accuracy and clarity.
• Support the planning and organisation of retail meetings, including Managers Meet.
• Provide general operational support across retail processes and compliance requirements.
• Develop a strong understanding of POS systems and troubleshoot day-to-day issues.
• Provide first-line troubleshooting for IT systems used within the retail network.

Retail Operations Assistant

• Own the operational framework across all stores, ensuring best practice, consistency, and compliance.
• Lead optimisation of all retail tools and workflows, partnering with cross-functional teams to improve systems and automate manual processes.
• Maintain strategic oversight of Shopify POS across the estate (product setup, pricing, stock accuracy, staff access, hardware governance).
• Provide operational insight to support system enhancements and roadmap priorities.
• Govern adherence to operational processes (event booking, cancellations, EOD, inventory, data entry), using insights to identify training needs or system improvements.
• Maintain a structured, version-controlled Retail Operations Hub (Drive/Notion/SharePoint).
• Oversee retail IT systems support, providing guidance on troubleshooting, liaising with the IT team and external partners, and ensuring minimal disruption to store operations.
• Lead continuous improvement projects across retail (efficiency gains, cost reduction, customer experience, compliance improvements).
• Identify gaps, inefficiencies or operational risks and partner with relevant teams to deliver solutions.
• Own operational reporting (weekly, monthly), providing insight on KPIs, compliance, downtime, events, stock accuracy and campaign performance.
• Use data trends to influence planning, resourcing, system upgrades, and retail strategy.
• Support the Retail Director with annual operational planning and budgeting for retail operations.
• Maintain governance of all H&S documentation, including Risk Assessments, Fire Safety, DSE, and compliance logs.
• Ensure all stores meet regulatory and internal safety standards, escalating risks when required.
• Act as key operational escalation point for incidents, emergencies and crisis management.
• Own operational delivery of all retail campaigns including: Kick-off & briefing, Critical path management, Shopify updates, VM guidelines & window assets, Store readiness, Conduct launch readiness checks to ensure robust execution across stores.
• Lead cross-functional campaign planning with Brand, Digital, VM, and Merchandising.
• Produce strategic, insight-driven Campaign Autopsies covering: KPI & sales performance, Operational execution quality, Customer insights, Event performance, Recommendations to stop/start/continue.
• Build repeatable, scalable campaign processes for future growth.
• Lead the stock integrity strategy across the estate, ensuring accurate stockholding, SKU governance and cycle counts for high-risk products.
• Develop and enforce strong inventory controls through Shopify.
• Maintain operational set-up for store-exclusive blends.
• Partner with Merchandising on stock allocation, shrink reduction and operational efficiencies.
• Lead all operational workstreams for new stores: Shopify POS setup, Equipment procurement, Operational planning & workflows, H&S setup, Blend configuration, Pre-opening training & readiness.
• Provide on-site or remote support to ensure flawless launch execution.
• Conduct post-opening reviews and refine NSO processes.
• Own relationships with key operational suppliers (POS hardware, printers, maintenance providers, logistics partners).

Senior Retail Operations Manager

Ecommerce

• Own the publishing of products and updating of website content using Shopify (website platform).
• Own reporting and analysis of all relevant metrics to inform improved activity.
• Work with digital agencies and third-party sites (or internal channel owners) to manage tasks.
• Updating our blog and improving imagery and customer experience across the website.
• Helping to administer Shopify apps & implement website updates.
• Assisting the Brand Team to bring new products, campaigns and marketing activity to life across digital channels.
• Conduct SEO fixes & reporting activities
• General administrative / ad hoc tasks to support the Digital Team.

Ecommerce Assistant

Product Designer

• Provide essential brand, creative & commercial input for the visual merchandising across our entire retail estate for new & existing stores
• Work closely with our creative & retail teams to own the overall look of our stores
• Map new store layouts & adapt visual merchandising strategies for maximum impact
• Collaborate with retail teams to develop creative, compelling, commercial & on-brand zonings for each product category
• Coordinate elevating store design across new & existing stores
• Develop impactful visual merchandising for new growth avenues for the business

Finance Manager

Store Manager

Retail Operations Assistant

Senior Retail Operations Manager

Ecommerce Assistant

Visual Merchandising, Store Design Manager