PointClickCare

Business Analyst

• Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application.
• Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities.
• Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.
• Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers.
• Effectively use and search the knowledge base, consistently contributing new or updated superior quality content.
• Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content.
• Works to frequently exceed established service delivery guidelines and key performance indicators.
• Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes.
• Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system.
• Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need.

Senior Solutions Analyst – TAM

Backend Engineer

• Identify, prioritize and execute tasks in the software development life cycle.
• Work with business to iterate over software requirements.
• Develop tools and applications by producing clean, efficient code.
• Automate tasks through appropriate tools and scripting.
• Analyze and debug systems.
• Perform validation and verification testing in a test-driven manner
• Review the work of others, and invite others to review your work.
• Collaborate with internal teams and vendors to fix and improve products.
• Ensure software is up-to-date with latest technologies.
• Work with distributed computing systems like Apache Hudi and Trino for big data processing.

Senior Software Engineer – Big Data, Java

Sales Development Rep

• Generate opportunities for New-Logo and Install-Base AE’s
• Engage with assigned territory of prospects to understand their business
• Use CRM system to track progress and document relevant information
• Conduct in-depth research and strategize to increase wallet share

Sales Development Representative – 1 Year Contract

• Build New-Logo and Install Base sales pipeline by attracting prospects
• Generate leads and collaborate on targeted campaigns
• Conduct in-depth research on prospects
• Contribute to booking and revenue targets
• Engage with prospects to set up discovery calls with AE’s
• Track progress and document information in the CRM system

Account Executive

• Does understanding customer needs and building strong relationships excite you?
• Are you passionate about proactively reaching out to ensure customer satisfaction while continuously hunting and closing new business?
• You will be involved in the nurturing of existing accounts and assigned accounts methodically to explore and create untapped opportunities.
• You will be traveling to your assigned territories and building relationships face-to-face.
• You will be prospecting, cold calling, producing quality leads, and selling within your given territory.
• You will deeply understand your customers’ strategic goals, challenges, and identify solutions that add value.
• You will bring your best performance when presenting and articulating solutions and/or benefits to multi-level contacts within prospective customers.
• You will follow up on leads to close new account business to grow our footprint in the Healthcare Technology space.

Senior Account Executive – Senior Living, Physician Groups

Security Analyst

• Primary point of contact to facilitate with the daily monitoring, assessing and reporting of security incidents from the SIEM platform.
• Manage processes relating to the installation, maintenance and operation of security infrastructure including SIEM, anti-virus, DLP, PAM, IAM, etc.
• Perform ad hoc threat risk assessment (TRA) on infrastructure and systems as well as cloud-based solutions and facilitate remediation tasks with other operational teams.
• Assist with ongoing Vulnerability Management program to perform routine vulnerability scans and working closely with SaaS Operations and Corporate Technology teams to coordinate remediation of identified findings.
• Provide advice and apply your experience to help tune alerting to reduce false positives.
• Actively assist with Security Incident Response process and support security investigations by documenting findings and root causes as and when needed.

Information Security Analyst

Product Manager

• Lead the vision, strategy, and execution for core National Care Collaboration Network (NCCN) products, serving healthcare providers, payers, governmental agencies and HIEs, and certain platform-level services within the NCCN product portfolio
• Lead and support product commercialization and GTM activities, building and managing strategic relationships with key stakeholders across the business.
• Work in lockstep with Engineering and UX management to deliver outcomes in an agile, product operating model. Partner with key stakeholders across the business, including Marketing, State Directors/Market Leaders, Sales, Customer Success, Compliance, and Finance, influencing to drive results and ensure product value propositions are well-understood and represented in the market. Exceptional relationship-building, communication, and influence skills—internally across functions and externally with partners and stakeholders.
• Develop and communicate product strategy, priorities, and roadmaps to all stakeholders, aligning on outcomes and using metrics to monitor our success and adjust along the way
• Lead and support product delivery efforts, including strong internal partnership with engineering, analytics, customer success, implementation, and other operational teams.
• A strong understanding of the healthcare ecosystem. Driven to continuously learn and understand internal and external customer needs and competitive landscape.

Product Management Director

• Provide timely and world class customer support to users via multiple channels
• Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
• Take ownership and follow up on open cases which are unresolved
• Build strong client relationships by following up with customers in a timely manner
• Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
• Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
• Support the department’s goals, objectives, and deliverables
• Work shifts between 8am and 8pm as required

Senior Solutions Analyst – TAM

Senior Software Engineer – Big Data, Java

Sales Development Representative – 1 Year Contract

Sales Development Representative – 1 Year Contract

Senior Account Executive – Senior Living, Physician Groups

Information Security Analyst

Product Management Director

Senior Solutions Analyst – Clinical, MDS 3.0