AI Solutions Specialist

PointClickCare

Hands-on AI Solutions Specialist integrating AI into customer success workflows at PointClickCare. Identifying use cases and optimizing AI strategies to enhance customer experience.

Posted 6/29/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$81,000 - CA$90,000 per yearWebsite

About the role

Key responsibilities & impact

Identify high-impact opportunities where AI agents and automations can improve customer adoption, retention, and operational efficiency.
Design and execute AI-driven customer success programs including digital journeys, automated interventions, and agent-led workflows.
Translate business requirements into working prototypes and production-ready solutions using no-code and low-code tools, LLM APIs, and prompt engineering.
Drive continuous optimization of AI programs based on performance data and customer feedback.
Design and implement workflow orchestration pipelines using tools such as n8n, Make, Zapier, or custom-built logic layers.
Integrate AI solutions across enterprise platforms (Salesforce, Gainsight, Gong, Pendo) via APIs, webhooks, and middleware.
Manage data flows between systems, ensuring reliability and scalability of AI-driven processes without requiring engineering support for routine changes.
Develop, test, and iterate on prompt engineering strategies to maximize model accuracy, consistency, and performance.
Apply RAG (Retrieval-Augmented Generation) patterns and evaluation frameworks to improve solution quality.
Monitor AI program performance (engagement, success rates, efficiency metrics) and translate data into actionable improvements.
Partner with Customer Success, Product, Engineering, Operations, and Enablement to embed AI into core workflows and customer engagement strategies.

Requirements

What you’ll need

AI Fluency: A solid understanding of AI/LLM concepts and the ability to translate “agentic” capabilities into practical business outcomes without requiring deep software engineering skills (AI Aptitude)
Practical experience with workflow automation and orchestration tools (n8n, Make, Zapier, or equivalent) to connect systems and automate processes without writing production code (Workflow Automation)
Analytical Fluency: Ability to interpret platform telemetry, usage data, and performance dashboards to derive actionable insights and recommendations (Analytics)
Strategic Communication: Ability to present AI outcomes and program results to internal stakeholders, framing technical capabilities in terms of business value (Communication)
Judgment about responsible AI deployment — understanding where AI adds value and where human judgment is required, especially in a regulated, customer-trust-sensitive environment (Judgment / Risk)
Ownership mindset: bias toward execution, comfort with ambiguity, and a track record of following through on initiatives end-to-end (Ownership)
Experience with CRM or Customer Success platforms (Salesforce, Gainsight, or similar) (Systems Knowledge)
Ability to work collaboratively across teams and influence without authority (Collaboration)
Bachelor’s degree, or equivalent combination of education and relevant experience (Education)

Benefits

Comp & perks

bonus
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Hard Skills & Tools

AI ConceptsNo-Code ToolsLow-Code ToolsPrompt EngineeringWorkflow OrchestrationData AnalysisPerformance MetricsRAG PatternsAPI IntegrationCustomer Success Strategies

Soft Skills

JudgmentOwnershipCollaborationCommunication