Vice President, Business Planning and Analysis
BNY
Vice President, Solution Design – Strategy
PointClickCare
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $255,000 - $283,000 per year
Job Level
Lead
About the role
- Define and execute a compelling short- and long-term strategy for the Clinical and Technical Solutions teams across Acute & Payer and Senior Care markets
- Serve as the strategic face of the organization to the market, shaping external engagement strategies which include conferences, product planning, and customer roadmaps.
- Act as a trusted advisor to executive stakeholders, translating customer needs into actionable solution design strategies.
- Collaborate with commercial teams to provide solutions expertise throughout the sales life cycle for all solutions and all markets.
- Drive solution innovation by aligning industry trends, customer feedback, and product capabilities to deliver differentiated value.
- Lead strategic initiatives that improve customer journey mapping, handoffs, and lifecycle engagement across business lines.
- Own and manage departmental OKRs and KPIs tied to revenue growth, pipeline acceleration, win rates, and solution adoption.
- Partner with Sales Leadership to identify new market opportunities and support expansion into emerging populations and geographies.
- Oversee budget planning, resource allocation, and financial performance of the Clinical and Technical Solutions team (40+ leaders & employees).
- Ensure solution design efforts are aligned with broader business objectives and contribute meaningfully to top-line growth.
- Build, mentor, and lead a high-performing team of clinical and technical experts, fostering a culture of excellence, innovation, and continuous learning.
- Develop talent strategies that support future capability needs, succession planning, and professional development.
- Promote diversity of thought and collaboration across geographically dispersed teams.
- Champion a high-engagement culture that aligns with PointClickCare’s values and mission.
- Establish and evolve best practices, standards, and processes that maximize solution impact and team efficiency to scale across all solutions and markets.
- Drive continuous improvement initiatives that enhance sales cycle velocity, customer satisfaction, and solution delivery quality.
- Implement scalable frameworks for solution design, demo execution, RFP responses, and customer scoping/onboarding.
- Leverage data and analytics to inform decision-making and optimize team performance.
- Serve as the key conduit within Solution Design between Sales, Product, State Directors, Customer Success, and Professional Services to ensure alignment and strategic execution.
- Collaborate with Product Leadership to influence roadmap decisions based on clinical impact and customer feedback.
- Partner with internal stakeholders to resolve complex customer challenges and deliver integrated, high-value solutions.
- Lead cross-functional initiatives for Solutions Design that drive innovation, improve customer experience, and support strategic growth across Acute & Payer and Senior Care.
Requirements
- Strong business acumen that is used across multiple teams from Security, Sales, Delivery, to Customer Success supporting revenue and customer satisfaction goals
- Experience leading teams of highly matrixed and geographically dispersed clinical and technical experts who support and service customers leveraging industry best practices and clinical software application
- Solid understanding of SAAS customer lifecycle
- Ability to quickly develop partnerships with key internal and external stakeholders
- Develop strategies/solutions that quickly address client or team challenges
- Previous experience communicating with the C-Suite
- Strong customer orientation focused on delivering customer needs
- Exceptional relationship builder that leads with integrity
- Outstanding track record of delivering results
- Prior experience in healthcare technology working for a SAAS organization
- Domain knowledge of acute, post-acute, and health plan markets
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAASsolution designcustomer lifecycledata analyticsOKRsKPIscustomer journey mappingbudget planningresource allocationfinancial performance
Soft skills
business acumenrelationship buildingcustomer orientationstrategic thinkingleadershipmentoringcollaborationcommunicationinnovationcontinuous learning
