Senior Product Designer – After-Sales
Back Market
Director, User Experience
PointClickCare
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $211,000 - $235,000 per year
Job Level
Lead
About the role
- Manage overall UX design strategy, priorities, and execution across the product portfolio for key user personas, leveraging emergent Ai technology
- Bring user research and design to early discovery efforts to understand user needs and design solution options.
- Lead high-performing, multi-disciplinary UX teams and foster their growth through rapidly evolving Ai tech change
- Build strong partnerships with product and engineering leaders to prioritize UX efforts and influence a user-centered approach throughout the PDLC.
- Build strong partnerships with GTM leaders to understand customer feedback and prioritize UX efforts to influence the product roadmap.
- Other Duties as Assigned
Requirements
- Bachelor’s or Master’s Degree in User Experience, Business, or Technology
- Extensive experience in customer needs and strategy for healthcare solutions in Post Acute, Skilled Nursing, Value Based Care, Healthcare Revenue, or related
- Experience with all aspects of people leadership, including recruitment, development and coaching in the Product Operating Model
- Demonstrated ability to manage a portfolio of complex projects with cross-functional buy-in
- Experience defining and using product analytics to identify potential UX issues and prioritize customer QOL efforts
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX designuser researchproduct analyticsdesign strategysolution designproject managementcustomer needs analysisportfolio managementcross-functional collaborationuser-centered design
Soft skills
leadershipteam developmentcommunicationpartnership buildinginfluencecoachingstrategic thinkingproblem-solvingadaptabilitycustomer feedback integration
Certifications
Bachelor’s Degree in User ExperienceMaster’s Degree in User ExperienceBachelor’s Degree in BusinessMaster’s Degree in BusinessBachelor’s Degree in TechnologyMaster’s Degree in Technology
