Bilingual Customer Service Representative
Group O
Pharmacy Sales Support Representative, 6 Month Contract
PointClickCare
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $33 - $36 per hour
Job Level
Mid-LevelSenior
Tech Stack
SFDC
About the role
- Facilitating the creation of sales quotes and contracts, including product upgrades, time-bound discounts, professional services, and mergers and acquisitions- with pharmacy as primary and all other sales as secondary
- Analyzing subscription records to determine accurate pricing
- Managing opportunities for transactional sales
- Collaborating with PointClickCare Sales Reps, clients, and prospects
- Liaising with Finance Customer Support to accelerate the quote approval process
- Collaborating with Practice Management, Customer Success, and Account Executives to process quotes
- Accelerating urgent opportunities through expert coordination of activities with key stakeholders on the sales, professional services, and finance teams
- Reviewing essential customer information, such as legal names, billing information, and registration numbers, prior to submitting a quote for approval to Financial Customer Support to ensure the data is complete and up to date
- Assisting Sales Operations in the preparation of ad hoc sales reports on an as-needed basis
- Working together Sales Operations on change management, requirements gathering, business process design, and improvement
Requirements
- Experience with Salesforce CRM and CPQ
- Experience processing sales and/or financial transactions
- Experience with case/ticketing management systems (SFDC, JIRA)
- Experience in SaaS Sales, Marketing, or Customer Support
- Basic understanding of sales strategies and implementation methodologies
- Demonstrated ability to drive cross functional alignment
- Able to multi-task in an agile fashion
- Strong written and oral communication skills
- Experience in developing strong working relationships with sales leadership
- Consistently creates a high level of customer satisfaction and engagement
- Strong organizational and interpersonal skills
- Intermediate Excel skills including formulae and pivot tables
- Experience with diagramming business processes considered an asset
- Experience with subscription and/or pricing analysis considered an asset
Benefits
- This is contract role paid in an hourly rate, based on a 40 hour work week.
- Not eligible for benefits or paid time off.
- You will receive another 4% per hour in lieu of these benefits.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforce CRMCPQcase management systemsticketing management systemsSaaS Salespricing analysisExcelbusiness process designformulaepivot tables
Soft skills
cross functional alignmentmulti-taskingwritten communicationoral communicationrelationship buildingcustomer satisfactionorganizational skillsinterpersonal skillsagile methodologycollaboration
