Systems & Methods, Inc. (SMI)

Bilingual Customer Service Representative

Systems & Methods, Inc. (SMI)

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $15 per hour

Job Level

Junior

About the role

  • Customer Service Representatives are responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements and other duties, as assigned.
  • This position receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements, processes correspondence in accordance with Standard Operating Procedures and contract requirements.
  • Customer Service Representatives document correspondence and contacts in accordance with Standard Operating Procedures and contract requirements and are responsible for completing SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements.

Requirements

  • Fluent in English and Spanish is a must
  • High school diploma or equivalent and at least one year prior experience in an area of service delivery, customer service, call center technology, or other related field or an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the work
  • Must be proficient in data entry skills including keyboard, mouse, and 10-key pad and have experience and knowledge of software such as Microsoft Word, Excel, and other Windows products
Benefits
  • Work from home!
  • Paid training!
  • Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT
  • Benefits effective after 30 days of employment
  • 401(k)
  • Gym Membership Reimbursements
  • Career Growth Opportunities
  • Exciting, Fun and Supportive Virtual Work Environment
  • Coworkers Who Feel Like Family

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data entrycustomer servicecall center technologycorrespondence processingSMI system updatesState system updates
Soft skills
communicationbilingual (English and Spanish)problem-solvinginterpersonal skills
Certifications
high school diploma or equivalent