PointClickCare

Principal Program Manager

PointClickCare

full-time

Posted on:

Location Type: Hybrid

Location: Mississauga • Canada

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Salary

💰 CA$139,000 - CA$155,000 per year

Job Level

Lead

About the role

  • Reporting to the Director, Portfolio Management, you will act as the primary client liaison to lead the implementation of projects and program workstreams within the Strategic Delivery Office of PointClickCare.
  • Support multi-year enterprise transformation programs and/or individual projects governed by the SDO, ensuring alignment with transformation strategy and portfolio-level objectives.
  • Manage both standalone projects and workstreams embedded within larger transformation programs, requiring strong collaboration with Program Directors, Business stakeholders, OCM partners, PO’s and Enterprise Architecture teams.

Requirements

  • 5–10 years of professional project management experience in complex environments
  • Demonstrated experience leading agile projects or programs end‑to‑end, including scope, schedule, budget, and resources
  • Experience working in matrixed organizations with cross‑functional teams and shared accountability
  • Proven experience managing project risks, issues, dependencies, and escalations
  • Strong project planning and execution using PMO best practices and governance standards
  • Ability to manage scope changes and clearly communicate impacts to budget, schedule, and resourcing
  • Excellent stakeholder and executive communication skills, including status reporting and escalation management
  • Strong analytical and problem‑solving skills, including basic root cause analysis
  • High attention to detail, organization, and time management
  • Proven experience delivering agile and waterfall projects and programs/initiatives
  • Proficiency with project management and productivity tools (e.g., MS Office, JIRA, Aha! or similar)
  • Experience gathering, analyzing, and reporting project metrics and dashboards
  • Comfort working in data‑driven environments and interpreting metrics to inform decisions
  • Experience working with AI‑assisted delivery, forecasting, or analytics tools
  • Strong business acumen with the confidence to drive accountability and decision ownership at senior levels.
Benefits
  • Benefits starting from Day 1!
  • Retirement Plan Matching
  • Flexible Paid Time Off
  • Wellness Support Programs and Resources
  • Parental & Caregiver Leaves
  • Fertility & Adoption Support
  • Continuous Development Support Program
  • Employee Assistance Program
  • Allyship and Inclusion Communities
  • Employee Recognition … and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementagile project managementwaterfall project managementrisk managementscope managementbudget managementschedule managementresource managementroot cause analysisdata analysis
Soft Skills
collaborationstakeholder communicationexecutive communicationanalytical skillsproblem-solvingattention to detailorganizationtime managementaccountabilitydecision ownership