Customer Support Specialist
Elation Health
Cloud
Clinical Nurse – AI Subject Matter Expert
PointClickCare
part-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $37 - $40 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Provide PointClickCare subject matter expertise as a clinician who has documented within the electronic medical record, understands nursing process and documentation guidelines.
- Assist and complete labeling of clinical notes into defined categories for data input and standardized information gathering.
- Provide feedback and clinical expertise on workflows within the electronic medical record and documentation requirements as an end-user.
- Provide Clinical expertise to the Product organization to support the development of the new PCC offerings.
- Work with a team of subject matter experts, ensuring that each is consistently adding value to the team and garnering feedback about process and work expectations.
- Serve as industry expert that can support industry insight to influence the specific process identified for work related needs with the assigned project; research data sources and verify the validity of the information.
- Work with team to analyze, collect, and create testable electronic data for information systems.
- Collaborate and consult with others who utilize the data in the assigned projects to seek feedback and follow quality assurance guidelines.
- Complete the required training as defined by security, clinical director and HR.
Requirements
- Clinical background ( RN, NP) – at least 5 years' acute or LTPAC clinical experience, clinical software experience and predictive intelligence with an EHR preferred
- A general familiarity with how AI is being used in healthcare and understanding terminology such as LLM, NLP, hallucinations
- Clinical degree required; bachelor's degree preferred with proof of clinical license verification
- Strong organizational and project management skills
- Must be a self-starter and work independently
- Must be a multitasker with excellent communication skills who is energized by working in a complex, dynamic, and fast-paced environment
- Experience in data labeling, supporting and servicing customers using a clinical software application is preferred
- Technical acumen or familiarity with the PointClickCare EHR is preferred but not required
- Passion for transforming healthcare
- Must have a working computer and internet and be willing to comply with technical requirements as outlined by our security and technical teams
- Physical security requirements while working within the job, including a private space, a properly secured Wi-Fi connection, no shared access to the computer used for labeling
- Install the approved and assigned VPN and use a particular internet browser as defined by the project
- Possess strong proficiency in written and spoken English with professional communication skills and the ability to understand medical terminology
- Must be able to complete the required background check, contract period and follow HR policies while representing PCC and the period that follows based on policy.
