Reporting to the Director Software Commercialization Portfolio, The SCM will own the new product introduction process for all software solutions delivered by the Product Engineering Organization.
Mobilize cross-functional efforts throughout the product development lifecycle to develop new product introduction plans and deliverables, ensure organizational readiness, and then manage product launch through early access pilots and to commercial availability in a way that maximizes the outcomes of the PEO organization, customer time-to-value and company time-to-revenue.
Plan a new product introduction strategy in partnership with Product Leadership that maximizes the customer value and business outcomes of new and enhanced solutions.
Customer engagement throughout the new product introduction process to gather actionable feedback, ensuring product launches are aligned with customer needs and driving continuous improvement.
Partner with Sales and Business Development teams to identify and pursue new market opportunities, supporting go-to-market strategies and driving adoption and revenue growth for new software solutions.
Work with a cross functional team of Product Marketing, Sales, Sales Operations, Professional Services and Customer Support professionals to create a set of Launch goals.
Create and Manage a plan designed to achieve the launch goals and successfully execute the new product introduction strategy with the cross functional team.
Lead team in monitoring and measuring Launch results against goals post Commercial Availability. Ensure actions are planned and executed to adjust plans as needed based on those results.
Deliver transparent and immediate analysis and feedback on risks, issues, team and project performance and adjust the plan accordingly.
Prioritize projects and resources, balance business needs with technical constraints, and drive successful organizational readiness in support of the new product.
Lead continuous and measurable improvement in New Product Introduction processes to accelerate customer time-to-value and business time-to-revenue.
Provide coaching, mentoring and support to team members and peers.
25% travel to Customer Onsite.

Requirements

Experience in program management, product management, management consulting, corporate strategy, business operations or strategic planning in a SaaS Company
Possesses extensive knowledge of product development processes, the software development lifecycle, release management or customer journey, and lead to cash processes and systems
Robust business acumen and ability to partner with senior business leaders to drive initiatives
Experience driving data-driven process improvement
Ability to build, direct and influence project teams
Exceptional presentation, oral, and written communication skills
Strong critical thinking and decision-making skills
Ability to manage conflict and drive decisions
Nice to Haves:
Degree in Business Management, Software Engineering, or equivalent experience
PMP or equivalent
Experience with Enterprise technology products
Software project management or software experience using agile
Ability to dive deep into specifics to analyze the issues, and then pull back up to understand the broader strategic implications
Ability to tie together multiple perspectives to arrive at and drive to decisions and execution
Ability to navigate rapidly evolving cultural and technical environments
Ability to problem solve and facilitate team decision-making
Experience working with AI‑powered or AI‑enabled software products.
Partner with engineering, data, and platform teams to deliver responsible AI-enabled features
Ensure AI features are transparent, explainable, and aligned with healthcare and organizational standards

Benefits

Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

program managementproduct managementSaaSproduct development processessoftware development lifecyclerelease managementdata-driven process improvementagileAI-enabled software productsEnterprise technology products

Soft skills

business acumenpresentation skillsoral communicationwritten communicationcritical thinkingdecision-makingconflict managementteam leadershipcoachingmentoring

Certifications

PMP