Senior Customer Service & Support Specialist, eCommerce Brands
Pearl West
eCommerce Content Specialist
PODEAN
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Execute compelling marketplace content strategies by writing SEO-optimized product copy, performing keyword research, and optimizing listings based on customer feedback and return data to drive conversions
- Ensure product detail pages meet quality standards and brand guidelines by mapping image assets, conducting comprehensive audits, verifying content accuracy, and collaborating to ideate and coordinate product imagery and infographics.
- Bring content strategies to life by executing A+ Content and Brand Store initiatives and conducting category research to identify best practices and emerging tools.
- Partner with Content Managers and the Design team to scale content methodologies across multiple clients and regions, coordinate translations, manage marketplace support cases, and contribute to strategic recommendation decks.
- Contribute to team growth and continuous improvement by documenting best practices, sharing marketplace insights and learnings across regions, and helping to refine processes that enhance content quality and efficiency.
Requirements
- 3+ year managing and contributing to eCommerce content strategies and execution
- Experience contributing to content and creative projects with minimal oversight
- Working knowledge of Amazon marketplace dynamics and optimization strategies preferred
- Strong analytical and problem-solving skills; able to draw insights and build recommendations with guidance
- Proactive, enthusiastic, and eager to grow in eCommerce and digital marketing
- Able to work independently and juggle multiple priorities
- Excellent organizational, interpersonal, and communication skills (both written and verbal)
- Highly organized, detail-oriented, and responsive
- Passion for staying current on industry trends and innovations
- Bachelor’s degree in a relevant field
Benefits
- Flexible work policy and a 100% remote workforce
- PTO and Paid Holidays
- Birthday Leave
- Competitive remuneration
- Health Card on the 3rd month of tenure
- Professional development to drive career growth.
- Collaborative, supportive, and innovative work environment with team-building events and celebrations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SEOkeyword researchA+ Contentcontent optimizationeCommerce content strategiescontent auditsdata analysiscontent accuracy verificationmarketplace support
Soft skills
analytical skillsproblem-solving skillsorganizational skillsinterpersonal skillscommunication skillsproactive attitudedetail-orientedindependenceability to manage multiple priorities
