Loan Support Analyst – CMBS Servicing
PNC
full-time
Posted on:
Location Type: Office
Location: Overland Park • Alabama • Kansas • United States
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About the role
- Assist in servicing CMBS loans by identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
- Processing borrower requests via phone, email, and CRE Insight portal
- Researching and processing incoming and aged funds
- Monitoring delinquencies and performing collection activities
- Reviewing and processing borrower requested late charge waivers
- Completing address changes, audit confirmations, and rate caps reviews
- Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
- Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
- Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
- Resolves non-compliant issues through written and verbal communication with both internal and external parties
- May review and process loan payments, escrows and reserve account disbursements
- May assist in the preparation of periodic reporting including investor, internal and regulatory reports
- May perform covenant compliance testing
- Must maintain accurate and up-to-date loan servicing records in the servicing system
- May support the onboarding of new loans and the transition of paid-off or transferred loans
- May support tax and insurance administration
- May perform collection activities on delinquent accounts
- May have funds disbursement authority
- Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts
Requirements
- Analytical Thinking
- Capital Management
- Compliance Requirements
- Documentations
- Due Diligence
- Loan Documentation
- Regulatory Compliance
- Risk Mitigation Strategies
- Accuracy and Attention to Detail
- Consulting
- Customer Interaction
- Decision Making and Critical Thinking
- Effective Communications
- Financial Analysis
- Managing Multiple Priorities
- Operational Functions
- Products and Services
- Relationship Management
- 4+ years of related business or functional experience
- Associates or equivalent degree
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
loan servicingloan documentationfinancial analysiscovenant compliance testingrisk mitigation strategiesprocessing transactionsaddress changesaudit confirmationsrate caps reviewscollection activities
Soft Skills
analytical thinkingaccuracy and attention to detaileffective communicationsdecision makingcritical thinkingcustomer interactionrelationship managementconsultingmanaging multiple prioritiesoperational functions
Certifications
Associates degree