PNC

Director of Operations

PNC

full-time

Posted on:

Location Type: Office

Location: Pittsburgh • Ohio • Pennsylvania • United States

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Salary

💰 $100,000 - $224,900 per year

Job Level

Lead

About the role

  • Determines the overall operations strategy for function or business and sets operating standards in collaboration with the business.
  • Oversees execution of support and service and leads staff to achieve excellence.
  • Oversees the development of relevant key performance and risk indicators.
  • Oversees the execution of business and functional strategies and initiatives to achieve desired service and budgetary results within the risk appetite.
  • Drives improvements in capabilities, controls and performance while connecting strategies and initiatives to business outcomes to drive desired client experience.
  • Develops and maintains relationships with internal and external partners and creates an environment in which products and/or processes are designed/re-designed and/or managed to ensure customer satisfaction.
  • Establishes and ensures compliance with internal policies and procedures.
  • Recommends and influences policy and procedure changes to meet business objectives.
  • Ensures policy and procedures changes are communicated appropriately to deliver a superior employee and customer experience.
  • Manages highest level escalations.
  • Manages, aligns and oversees the development of the operations team, which may include managers, supervisors and individual contributors.
  • Develops future leaders, including managers and supervisors.

Requirements

  • The ideal candidate should possess FINRA licensing, with Series 24 as a minimum.
  • Progressive leadership experience managing large-scale growth.
  • Extensive experience leading and executing operational change.
  • Strong understanding of the retail brokerage and advisory business.
  • Demonstrated ability to lead, inspire, and develop teams through change by fostering trust, accountability, and resilience.
  • Exceptional problem-solving skills and a data driven approach to decision making.
  • Proven success delivering industry leading client centric solutions and initiatives.
  • Strong written and verbal communication and influencing skills to executive audiences.
  • Extensive regulatory knowledge and expertise.
  • Working knowledge of technology, with a focus on artificial intelligence applications, APIs, and workflow solutions
  • Strong executive presence and vendor management experience.
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
FINRA licensingSeries 24operational changedata driven decision makingclient centric solutionsartificial intelligence applicationsAPIsworkflow solutions
Soft Skills
leadershipteam developmentproblem-solvingcommunicationinfluencingtrust buildingaccountabilityresilienceexecutive presencevendor management
Certifications
FINRA Series 24