PNC

Merchant Services Client Solution Manager II – Corporate & Institutional Banking

PNC

full-time

Posted on:

Location Type: Hybrid

Location: Pittsburgh • Florida • Ohio • United States

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Salary

💰 $65,000 - $142,350 per year

About the role

  • direct and manage all sales, service and execution support for new and ongoing complex C&IB client relationships
  • lead staff to achieve relevant KPI's and requirements
  • monitor and oversee all activities involved with support of sales, service and execution
  • recommend and implement improvements and connect strategy to business outcomes to drive desired client experience
  • provide reports on performance to leadership
  • participate in establishing and ensuring compliance with internal policies and procedures and risk controls
  • manage client exceptions and highest level escalations
  • manage and maintain relationships with internal/external service partners
  • manage, align, and oversee the development of the C&IB Merchant Services Commercial Relationship Management team which may include supervisors and individual contributors

Requirements

  • minimum of 5 years of Merchant Services experience
  • prior management/supervisory/leadership experience in the Merchant Services industry is preferred
  • business decisions expertise
  • client counseling skills
  • client relationship building expertise
  • competitive advantages understanding
  • customer experience (CX) knowledge
  • management of employees experience
  • personal initiative
  • relationship management skills
  • results-oriented competencies
  • customer relationship management applications knowledge
  • customer support policies, standards and procedures understanding
  • decision making and critical thinking proficiency
  • effective communications skills
  • problem management process experience
  • process management skills
  • sales support and administration experience
  • university / college degree preferred with 5+ years of industry-relevant experience
  • at least 3 years of prior management experience typically required
  • in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Merchant Servicescustomer relationship management applicationssales supportadministrationprocess managementproblem management processKPI monitoringrisk controlsclient counselingbusiness decisions expertise
Soft Skills
leadershipclient relationship buildingcustomer experience knowledgerelationship managementresults-orientedeffective communicationcritical thinkingpersonal initiativemanagement of employeesstaff development