Operations Advisor – Investor Reporting
PNC
full-time
Posted on:
Location Type: Office
Location: Dallas • Alabama, Kansas, Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
- Establishes and monitors process performance measurements and business impact
- Prepares performance statistics and reports for internal stakeholders and senior management
- Monitors the production workflow and assists team members with escalated process issues
- Independently identifies and resolves exceptions and serves as a point of escalation
- Monitors effectiveness and efficiency of production and/or process
- Determines and/or drives change and improvement efforts in production and/or processes
- Ensures the business adheres to policies, procedures and regulatory standards
- Independently resolves compliance issues and drives risk mitigation activities
Requirements
- Four years prior loan servicing experience, preferably in an investor reporting related function
- Knowledge of basic financial calculations
- Ability to manage multiple tasks simultaneously
- Strong organizational skills
- Detailed oriented and personally accountable to meeting aggressive deadlines
- Strong problem-solving skills
- Ability to work independently
- Ability to thrive in a team environment, both as a team member and a team leader
- Ability to analyze and make quality decisions in a demanding but rewarding environment
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedures
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
loan servicingfinancial calculationsprocess performance measurementsperformance statisticsrisk mitigationcompliance resolutionproduction workflow monitoringchange managementbusiness impact analysisprocess improvement
Soft skills
organizational skillsproblem-solvingindependenceteam collaborationleadershipaccountabilityattention to detailmulti-taskingdecision-makingcustomer solutions