PNC

Operations Advisor – Investor Reporting

PNC

full-time

Posted on:

Location Type: Office

Location: Dallas • Alabama • Kansas • United States

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About the role

  • Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
  • Establishes and monitors process performance measurements and business impact
  • Prepares performance statistics and reports for internal stakeholders and senior management
  • Monitors the production workflow and assists team members with escalated process issues
  • Independently identifies and resolves exceptions and serves as a point of escalation
  • Monitors effectiveness and efficiency of production and/or process
  • Determines and/or drives change and improvement efforts in production and/or processes
  • Ensures the business adheres to policies, procedures and regulatory standards
  • Independently resolves compliance issues and drives risk mitigation activities

Requirements

  • Four years prior loan servicing experience, preferably in an investor reporting related function
  • Knowledge of basic financial calculations
  • Ability to manage multiple tasks simultaneously
  • Strong organizational skills
  • Detailed oriented and personally accountable to meeting aggressive deadlines
  • Strong problem-solving skills
  • Ability to work independently
  • Ability to thrive in a team environment, both as a team member and a team leader
  • Ability to analyze and make quality decisions in a demanding but rewarding environment
  • Accountability
  • Customer Solutions
  • Ensure Compliance
  • Personal Initiative
  • Process Improvements
  • Results-Oriented
  • Risk Mitigation Strategies
  • Standard Operating Procedures
Benefits
  • medical/prescription drug coverage (with a Health Savings Account feature)
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match
  • pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance, including select programs fully paid
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 9 occasional absence days each year, unless otherwise required by law
  • between 15 to 25 vacation days each year, depending on career level and years of service
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
loan servicingfinancial calculationsprocess performance measurementsperformance statisticsrisk mitigationcompliance resolutionproduction workflow monitoringchange managementbusiness impact analysisprocess improvement
Soft Skills
organizational skillsproblem-solvingindependenceteam collaborationleadershipaccountabilityattention to detailmulti-taskingdecision-makingcustomer solutions