Senior Operations Manager – Asset Management
PNC
full-time
Posted on:
Location Type: Office
Location: Overland Park • Alabama • Kansas • United States
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Job Level
About the role
- Defines the overall strategy for their business functional unit within operations.
- Executes operating plan.
- Communicates strategy to operations team.
- Responsible for multiple functions across one or more sites.
- Manages managers, supervisors and/or individual contributors.
- Participates in industry forums.
- Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products.
- Serves as a senior level representative for an operational group.
- Interacts with customers and/or third parties to drive business results in resolving escalated issues.
- Owns third party and/or senior level business partner relationships.
- Provides coaching and development to operations managers and supervisors.
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers.
- Identifies and influences strategic improvement initiatives and serves as project sponsor.
- Reviews and approves standard operating procedures as appropriate.
- Drives policy improvements.
- Owns the control framework for unit(s) of responsibility.
- Establishes and monitors key risk indicators to ensure effective quality risk management.
- Manages and is accountable for risk mitigation and business resiliency strategies.
- Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.
Requirements
- 5+ years of asset management or workout experience
- CMBS servicing experience, including payment postings and investor reporting knowledge
- Extensive knowledge of servicing agreements and complex loan documents
- At least 3 years of prior management experience is typically required
- Bachelor's degree or comparable combination of education and experience
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
asset managementworkout experienceCMBS servicingpayment postingsinvestor reportingservicing agreementscomplex loan documentsrisk managementquality risk managementoperating procedures
Soft Skills
strategic communicationcoachingdevelopmentleadershipproblem resolutionconsultationinfluencingproject sponsorshipteam managementcustomer interaction