Senior Operations Manager – Asset Management
PNC
full-time
Posted on:
Location Type: Office
Location: Overland Park • Alabama, Kansas, North Carolina, Texas • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Defines the overall strategy for their business functional unit within operations.
- Executes operating plan.
- Communicates strategy to operations team.
- Responsible for multiple functions across one or more sites.
- Manages managers, supervisors and/or individual contributors.
- Participates in industry forums.
- Acts as a senior point of escalation and resolves exceptions on the most significant and complex issues, processes and products.
- Serves as a senior level representative for an operational group.
- Interacts with customers and/or third parties to drive business results in resolving escalated issues.
- Owns third party and/or senior level business partner relationships.
- Provides coaching and development to operations managers and supervisors.
- Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers.
- Identifies and influences strategic improvement initiatives and serves as project sponsor.
- Reviews and approves standard operating procedures as appropriate.
- Drives policy improvements.
- Owns the control framework for unit(s) of responsibility.
- Establishes and monitors key risk indicators to ensure effective quality risk management.
- Manages and is accountable for risk mitigation and business resiliency strategies.
- Verifies work processes to ensure completeness, accuracy and conformance to established service levels, department controls, risk tolerance and applicable procedures.
Requirements
- 5+ years of asset management or workout experience
- CMBS servicing experience, including payment postings and investor reporting knowledge
- Extensive knowledge of servicing agreements and complex loan documents
- At least 3 years of prior management experience is typically required
- Bachelor's degree or comparable combination of education and experience
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 8 occasional absence days each year
- between 15 to 25 vacation days each year, depending on career level; and years of service
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
asset managementworkout experienceCMBS servicingpayment postingsinvestor reportingservicing agreementscomplex loan documentsrisk managementquality risk managementoperating procedures
Soft skills
strategic communicationcoachingdevelopmentleadershipproblem resolutionconsultationinfluencingproject sponsorshipteam managementcustomer interaction