PNC

Implementation Analyst, Commercial Card Services

PNC

full-time

Posted on:

Origin:  • 🇺🇸 United States • Pennsylvania

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Salary

💰 $37,000 - $92,000 per year

Job Level

Junior

About the role

  • Implements moderately complex new products and services for clients.
  • Analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures.
  • May provide sales or consultative support to clients in selected deals.
  • Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product.
  • Coordinates and produces data for pre-implementation validation.
  • Analyzes, assesses and documents client requirements while adhering to established processes and procedures.
  • Verifies implementation work done by other staff.
  • Escalates or addresses challenges and may train clients on products and/or services.
  • Ensures positive ongoing client experiences.
  • Manages multiple implementations simultaneously; reports/drives progress relative to service level performance.
  • Facilitates/participates in internal and external stakeholder meetings.

Requirements

  • Minimum of 1 year of experience in Treasury Management.
  • Prior experience with commercial card services or card implementations is preferred, but not required.
  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
  • Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model
  • Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures
  • University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.