Business Continuity Analyst – Specialist
Vanguard
Implementation Analyst, Commercial Card Services
PNC
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $37,000 - $92,000 per year
Job Level
Junior
About the role
- Implements moderately complex new products and services for clients.
- Analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client-specific operating procedures.
- May provide sales or consultative support to clients in selected deals.
- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product.
- Coordinates and produces data for pre-implementation validation.
- Analyzes, assesses and documents client requirements while adhering to established processes and procedures.
- Verifies implementation work done by other staff.
- Escalates or addresses challenges and may train clients on products and/or services.
- Ensures positive ongoing client experiences.
- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance.
- Facilitates/participates in internal and external stakeholder meetings.
Requirements
- Minimum of 1 year of experience in Treasury Management.
- Prior experience with commercial card services or card implementations is preferred, but not required.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model
- Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures
- University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
