About the role
- Work with internal departments to ensure facilities support employee productivity, safety, and comfort.
- Manage escalations related to facility issues, ensuring timely resolution by the service provider.
- Supports new site development and buildout.
- Coordinate repairs and maintenance between Operations and the outsourced maintenance company, ensuring minimal disruption to patient care.
- Implement preventative maintenance programs and track completion across locations.
- Manage our 3rd party facilities and construction/design team.
- Source, negotiate, and manage relationships with third-party vendors and service providers.
- Oversee vendor performance, ensuring adherence to service level agreements and quality standards.
- Monitor vendor performance against agreed-upon KPIs.
- Conduct regular review meetings with the service provider to evaluate performance, address issues, and implement improvements.
- Ensure contractual obligations are met, including compliance with safety, environmental, and legal standards.
- Act as escalation for 3rd party facilities maintenance company for urgent facility-related issues, deploying resources quickly to resolve problems.
- Communicate updates to field leadership and operations teams during critical incidents.
- Manage facilities budget, track spending, and identify opportunities for cost efficiency.
- Ensure all facilities comply with healthcare regulations, safety standards, and building codes.
- Support infection control, safety audits, and emergency preparedness initiatives.
- Review and approve vendor invoices and ensure accurate billing.
- Provide regular performance reports and data-driven recommendations to senior leadership.
Requirements
- Bachelor’s degree in Facilities Management, Business, Real Estate, or related field (or equivalent experience).
- 5+ years of experience in multi-site facilities management; healthcare or retail experience strongly preferred.
- Strong negotiation and communication skills, with the ability to influence external partners.
- Experience handling escalations in a fast-paced, customer-facing environment.
- Willingness to travel to offices across regions.
- Competitive compensation, benefits, and opportunities for advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
facilities managementpreventative maintenancevendor managementbudget managementKPI monitoringcontract complianceperformance reportingcost efficiency analysisescalation managementsite development
Soft skills
negotiationcommunicationinfluencingproblem-solvingteam coordinationcustomer serviceleadershiporganizational skillsinterpersonal skillsadaptability
Certifications
Bachelor’s degree in Facilities ManagementBachelor’s degree in BusinessBachelor’s degree in Real Estate