PM Pediatric Care

Digital Marketing

• Serve as digital marketing SME, partner with program leads and marketing colleagues on areas of improvement to digital properties.
• Lead implementation of initiatives.
• Serve as internal steward for PM Pediatric Care's digital acquisition funnel.
• Work with creative colleagues to maintain quality and visibility of digital ads.
• Advise team members on best practices for digital marketing and SEO.
• Serve as key operator of Hubspot platform.
• Recommend new automations and programs to leverage our platforms.
• Direct the distribution of e-newsletters, e-promotions, and SMS campaigns.
• Establish measurable lead generation programs to drive new patient volume.
• Foster and maintain relationships with internal and external technology teams.

Digital Marketing Director

Business Development Rep

• Lead growth strategies to expand the organization’s urgent care and mental health footprint.
• Develop referral partnerships with large medical systems, school districts, and payers.
• Drive strategic acquisitions as part of the expansion strategy.
• Build and lead a business development team with clear metrics for referral volume, payer contracts, and acquisitions closed.
• Monitor market trends and compete dynamics in behavioral health.

Vice President of Sales Growth – Business Development

• Develop partnerships with large medical systems to create referral pipelines.
• Build strong provider relationships to ensure continuous patient referrals.
• Establish integrated care pathways that connect urgent care and primary care.
• Develop partnerships with school districts for urgent care and mental health referral programs.
• Negotiate agreements with commercial payers, Medicaid, and Medicare Advantage plans.
• Execute a growth roadmap combining partnerships, referrals, payer contracting, and acquisitions.
• Identify, evaluate, and acquire small to mid-sized independent mental health practices as part of the national expansion plan.

Vice President of Sales Growth, Business Development

Manager

• Ensure providers are well-oriented to PM Pediatric Care’s culture, value, and processes; engaged; and well-trained.
• Provide training and education for new providers.
• Reinforce skill development among low-performing providers.
• Assist in adjusting the provider schedule to match training needs and seasonality.
• Address quality or safety concerns.
• Review provider schedules and adjust based on staffing reports and training needs.
• Respond to patient complaints that are medically related and escalated from the provider who rendered care.
• Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.
• Conduct regular chart reviews for providers.

Regional Clinical Manager

• Ensure providers are well-oriented to PM Pediatric Care’s culture, value and processes; engaged; and well-trained.
• Provide training and education for new providers.
• Reinforce skill development among low-performing providers.
• Assist in adjusting the provider schedule to match training needs and seasonality.
• Address quality or safety concerns.
• On-time progression of new providers through UPTP (Universal Provider Training Program) program.
• Provider retention.
• Timely scheduling of interviews and candidate hiring decisions.
• Individual provider performance.
• Building a culture of quality and safety.
• Work with central support teams to ensure new providers are onboarded, credentialed, and have completed required HR and educational training prior to start date.
• Provide in-person orientation for new providers.
• Respond to provider callouts and secure backup coverage for shifts with callouts.
• Respond to patient complaints that are medically related and escalated from the provider who rendered care or calls that are urgent in nature.
• Review safety reports, investigate root causes, implement corrective actions, and close loop with central teams.
• Accountable for region’s quality metrics, provider efficiency, and provider team retention metrics.
• Review candidates presented by central support teams, conduct on-site interviews, arrange shadowing shifts for candidates, and make timely hiring recommendations to ROD.
• Travel to all sites on weekly or bi-weekly basis.
• Conduct regular chart reviews for providers.
• Conduct pNPS review monthly and, in collaboration with SVP of Clinical Standards, Training and Quality, work with bottom 3 providers on action plan and progress.
• Recommend to SVP of Clinical Standards, Training and Quality and ROD any providers in need of Performance Improvement Plans.

Therapist

• Perform psychosocial assessments that comply with evidence based practices
• Providing counseling and therapy for patients using evidence based treatment modalities
• Maintain own professional development as required by licensing board
• Complete required documentation and paperwork

Behavioral Health Therapist, LMSW or LCSW

Recruitment

• Screening candidates by conducting telephone interviews with applicants and scheduling interviews with hiring managers.
• Assess candidate skills, experience, and role fit to determine alignment with PM Pediatric Care’s brand and values.
• Ensure that all communication and correspondence with applicants is timely and consistent with PM Pediatric Care’s culture.
• Inform candidates of progress and outcomes throughout the recruitment process, ensuring that appropriate communication is sent at each stage, within agreed timelines.
• Partner with the business to assess hiring needs and determine strategy to acquire top talent.
• Manages ATS system (Workday) for all internal/external job postings and candidates.
• Gather and analyze metrics on effectiveness of recruiting plans and strategies.
• Build talent networks to find qualified active and passive candidates.
• Ad hoc recruitment projects as needed.

Clinical Support Staff, Talent Acquisition Partner

• Perform psychosocial assessments that comply with evidence-based practices
• Provide counseling and therapy for patients using evidence-based treatment modalities
• Maintain own professional development as required by licensing board
• Complete required documentation and paperwork in a timely manner
• Work closely with patient and family and team to overcome obstacles in treatment

Clinical Therapist, LMSW/LCSW

• Ensure providers are well-oriented to PM Pediatric Care’s culture, value and processes; engaged; and well-trained.
• Provide training and education for new providers.
• Reinforce skill development among low-performing providers.
• Assist in adjusting the provider schedule to match training needs and seasonality.
• Address quality or safety concerns.
• Accountable for region’s quality metrics and provider team retention metrics.
• Conduct regular chart reviews for providers and recommend action plans as necessary.

• Perform psychosocial assessments that comply with evidence-based practices
• Provide counseling and therapy for patients using evidence-based treatment modalities
• Display competency as an individual, family, and group therapist
• Maintain own professional development as required by licensing board
• Complete required documentation and paperwork in a timely manner

• Perform psychosocial assessments that comply with evidence-based practices
• Provide counseling and therapy for patients using evidence-based treatment modalities
• Display competency as an individual, family, and group therapist
• Maintain own professional development as required by licensing board
• Complete required documentation and paperwork, including biopsychosocial assessments and treatment planning and implementation in a timely manner
• Work closely with patient and family and team to overcome obstacles in treatment
• Maintain compliance with all company policies and procedures
• Demonstrate cultural competency and commitment
• Respond quickly to an urgent or emergent need
• Maintain a caseload of 30-35 patients weekly and a minimum of 5 patients daily

Clinical Therapist – LMSW, LCSW

• Work with internal departments to ensure facilities support employee productivity, safety, and comfort.
• Manage escalations related to facility issues, ensuring timely resolution by the service provider.
• Supports new site development and buildout.
• Coordinate repairs and maintenance between Operations and the outsourced maintenance company, ensuring minimal disruption to patient care.
• Implement preventative maintenance programs and track completion across locations.
• Manage our 3rd party facilities and construction/design team.
• Source, negotiate, and manage relationships with third-party vendors and service providers.
• Oversee vendor performance, ensuring adherence to service level agreements and quality standards.
• Monitor vendor performance against agreed-upon KPIs.
• Conduct regular review meetings with the service provider to evaluate performance, address issues, and implement improvements.
• Ensure contractual obligations are met, including compliance with safety, environmental, and legal standards.
• Act as escalation for 3rd party facilities maintenance company for urgent facility-related issues, deploying resources quickly to resolve problems.
• Communicate updates to field leadership and operations teams during critical incidents.
• Manage facilities budget, track spending, and identify opportunities for cost efficiency.
• Ensure all facilities comply with healthcare regulations, safety standards, and building codes.
• Support infection control, safety audits, and emergency preparedness initiatives.
• Review and approve vendor invoices and ensure accurate billing.
• Provide regular performance reports and data-driven recommendations to senior leadership.

Facilities Manager

Operations

• Responsible for the day-to-day management of multiple pediatric urgent care locations
• Partner with Regional Operations Directors and Regional Medical Officers
• Ensure clinical and operational excellence in their locations
• Provide consistent on-site managerial presence to coach staff and maintain site communications
• Recruit, interview, and hire Clinical Support Staff (CSS)
• Coordinate and assist with onboarding and training for CSS and Provider staff
• Create and manage CSS schedules and coordinate with regional leadership
• Ensure resolution of quality/safety concerns
• Identify and implement solutions/improvements, and document meaningful follow-up

Pediatric Urgent Care – Operations Manager

• Provide individual therapy to students
• Conduct assessments and develop individualized treatment plans tailored to each student's needs
• Utilize evidence-based therapeutic approaches to address behavioral issues
• Collaborate with school staff, parents/guardians, and community resources to support students
• Maintain accurate clinical documentation in compliance with school district and state requirements

Clinical Therapist

• Billing & Payer Project Management: Serve as a project lead on payer-related initiatives, tracking timelines, deliverables, and cross-departmental coordination.
• Support claim submission, denial management, and appeals workflows across RCM and Behavioral Health (BH) teams.
• Proactively monitor aging claims and payer issues, driving resolution through effective collaboration with billing vendors and internal stakeholders.
• Identify systemic denial trends, develop corrective action plans, and escalate complex issues appropriately.
• Ensure payer enrollments, credentialing updates, and clearinghouse requirements are on schedule and compliant.
• Data Analysis & Reporting: Build and maintain dashboards, Excel-based reports, and trackers to measure revenue cycle performance (e.g., claim turnaround time, denial rates, collections).
• Support leadership with financial forecasting, reconciliation, and variance analysis.
• Organize and present data to support audits, compliance, payer reporting, and operational reviews.
• Develop standardized templates and reporting procedures to increase visibility and efficiency across teams.
• Leadership & Operational Support: Act as a liaison between RCM leadership, billing vendors, and internal departments to ensure goals and timelines are met.
• Assist in creating and maintaining SOPs and documentation to support training and compliance.
• Drive continuous improvement by identifying workflow gaps and recommending scalable solutions.
• Support strategic initiatives by delivering insights that enhance reimbursement, reduce denials, and optimize operational efficiency.

PM Pediatric Care

Digital Marketing Director

Vice President of Sales Growth – Business Development

Vice President of Sales Growth, Business Development

Regional Clinical Manager

Regional Clinical Manager

Behavioral Health Therapist, LMSW or LCSW

Clinical Support Staff, Talent Acquisition Partner

Clinical Therapist, LMSW/LCSW

Regional Clinical Manager

Clinical Therapist, LMSW/LCSW

Clinical Therapist – LMSW, LCSW

Clinical Support Staff, Talent Acquisition Partner

Facilities Manager

Pediatric Urgent Care – Operations Manager

Clinical Therapist

Revenue Cycle and Billing Operations Lead

Clinical Therapist (Part-time; Roosevelt, NY)

Revenue Cycle and Billing Operations Lead