PM Pediatric Care

Manager

• Work with internal departments to ensure facilities support employee productivity, safety, and comfort.
• Manage escalations related to facility issues, ensuring timely resolution by the service provider.
• Supports new site development and buildout.
• Coordinate repairs and maintenance between Operations and the outsourced maintenance company, ensuring minimal disruption to patient care.
• Implement preventative maintenance programs and track completion across locations.
• Manage our 3rd party facilities and construction/design team.
• Source, negotiate, and manage relationships with third-party vendors and service providers.
• Oversee vendor performance, ensuring adherence to service level agreements and quality standards.
• Monitor vendor performance against agreed-upon KPIs.
• Conduct regular review meetings with the service provider to evaluate performance, address issues, and implement improvements.
• Ensure contractual obligations are met, including compliance with safety, environmental, and legal standards.
• Act as escalation for 3rd party facilities maintenance company for urgent facility-related issues, deploying resources quickly to resolve problems.
• Communicate updates to field leadership and operations teams during critical incidents.
• Manage facilities budget, track spending, and identify opportunities for cost efficiency.
• Ensure all facilities comply with healthcare regulations, safety standards, and building codes.
• Support infection control, safety audits, and emergency preparedness initiatives.
• Review and approve vendor invoices and ensure accurate billing.
• Provide regular performance reports and data-driven recommendations to senior leadership.

Facilities Manager

Operations

• Responsible for the day-to-day management of multiple pediatric urgent care locations
• Partner with Regional Operations Directors and Regional Medical Officers
• Ensure clinical and operational excellence in their locations
• Provide consistent on-site managerial presence to coach staff and maintain site communications
• Recruit, interview, and hire Clinical Support Staff (CSS)
• Coordinate and assist with onboarding and training for CSS and Provider staff
• Create and manage CSS schedules and coordinate with regional leadership
• Ensure resolution of quality/safety concerns
• Identify and implement solutions/improvements, and document meaningful follow-up

Pediatric Urgent Care – Operations Manager

Therapist

• Provide individual therapy to students
• Conduct assessments and develop individualized treatment plans tailored to each student's needs
• Utilize evidence-based therapeutic approaches to address behavioral issues
• Collaborate with school staff, parents/guardians, and community resources to support students
• Maintain accurate clinical documentation in compliance with school district and state requirements

Clinical Therapist

• Billing & Payer Project Management: Serve as a project lead on payer-related initiatives, tracking timelines, deliverables, and cross-departmental coordination.
• Support claim submission, denial management, and appeals workflows across RCM and Behavioral Health (BH) teams.
• Proactively monitor aging claims and payer issues, driving resolution through effective collaboration with billing vendors and internal stakeholders.
• Identify systemic denial trends, develop corrective action plans, and escalate complex issues appropriately.
• Ensure payer enrollments, credentialing updates, and clearinghouse requirements are on schedule and compliant.
• Data Analysis & Reporting: Build and maintain dashboards, Excel-based reports, and trackers to measure revenue cycle performance (e.g., claim turnaround time, denial rates, collections).
• Support leadership with financial forecasting, reconciliation, and variance analysis.
• Organize and present data to support audits, compliance, payer reporting, and operational reviews.
• Develop standardized templates and reporting procedures to increase visibility and efficiency across teams.
• Leadership & Operational Support: Act as a liaison between RCM leadership, billing vendors, and internal departments to ensure goals and timelines are met.
• Assist in creating and maintaining SOPs and documentation to support training and compliance.
• Drive continuous improvement by identifying workflow gaps and recommending scalable solutions.
• Support strategic initiatives by delivering insights that enhance reimbursement, reduce denials, and optimize operational efficiency.

PM Pediatric Care

Facilities Manager

Pediatric Urgent Care – Operations Manager

Clinical Therapist

Revenue Cycle and Billing Operations Lead

Clinical Therapist (Part-time; Roosevelt, NY)

Revenue Cycle and Billing Operations Lead