RN Care Manager – Pediatrics
Centene Corporation
Engagement Manager, Data Aggregation
IntegriChain
full-time
Posted on:
Location Type: Remote
Location: Remote • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Manage client activities, tracking systems, and staff responsible for client support to ensure client programs meet or exceed expectations, enabling successful utilization.
- Work with key internal and external stakeholders to support the utilization of data aggregation solutions with a business focus.
- Serve as the customer's key point of contact, lending subject matter expertise to address key questions, and when needed, acting as liaison between client and internal teams to ensure a thorough understanding of questions and mutual alignment on solutions.
- Review and analyze customer requirements or issues and assist in developing functional resolution tools and/or work products.
- Design, structure, and deliver client presentations and work products appropriate to the audience's characteristics or needs.
- Assemble Service Level Agreements, Key Performance Indicators, usage, volume, and value stats for Executive Business Reviews.
- Evaluate and provide feedback regarding risks, quality, and overall probability of success to minimize negative impact on program objectives and deliverables.
- Present performance and quality status updates to key stakeholders (e.g., steering committee, senior management, project sponsor) to inform them of program status and gather program-related feedback.
- Participate in or lead internal teams that design, develop, and deliver Integrichain's solutions offerings and multidisciplinary, cross-functional projects.
- Gather task and resource requirements for non-standard requests or customizations, enabling creation of a change request and statement of work.
- Ensure prior execution experience and industry expertise are integrated into new program execution approaches from the initiation phase through ongoing support.
- Drive process flow analysis and process redesign when applicable.
- Build customer relationships with senior-level executives and stakeholders.
- Understand each customer’s business needs and pain points, act as our advocate to explain the value IntegriChain services provide, and drive usage of the products to which the customer subscribes.
- Proactively communicate and escalate customer health and retention concerns, and lead the development of an action plan to address concerns.
- Develop, document, train, and update processes as they relate to the customer.
- Provide guidance and training to internal team members, acting as additional support on your accounts.
Requirements
- 2+ years of experience in data aggregation, patient-level data experience preferred
- 3+ years of experience working in the pharmaceutical industry
- 2+ years of experience in a role responsible for customer success, or program or project management
- Proficient with Microsoft Windows and Microsoft Applications, including Excel
- Excellent verbal and written communication skills
- Strong analytical, problem-solving, organizational, and administrative skills
- Ability to work independently, as well as a team member, in a dynamic, fast-paced, and deadline-oriented environment
- Prior experience collaborating with all levels of the organization, and providing coaching and feedback
- Demonstrated success in developing relationships with colleagues and customers
- Excellent problem-solving and troubleshooting skills to perform root cause analysis
- A self-starter mentality, passionate about ensuring a positive customer experience
- Experience in querying tables using SQL
- Experience communicating technical specifications and developing technical specification documentation to define methods of implementation
- Experience providing training to internal and external stakeholders.
Benefits
- Excellent and affordable medical benefits
- Student Loan Reimbursement
- Flexible Paid Time Off
- Paid Parental Leave
- 401(k) Plan with a Company Match to prepare for your future
- Robust Learning & Development opportunities including over 700+ development courses free to all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data aggregationpatient-level datacustomer successprogram managementproject managementSQLtechnical specification documentationroot cause analysisMicrosoft ExcelMicrosoft Windows
Soft skills
verbal communicationwritten communicationanalytical skillsproblem-solvingorganizational skillsadministrative skillsteam collaborationcoachingrelationship buildingself-starter mentality
