PM Hotel Group

Executive

• Directly manage Housekeeping staff including, but not limited to hiring, training, scheduling, supporting, disciplining and terminating employees directly accountable to this position.
• Lead the team to maintain high levels of productivity and morale.
• To coordinate with the Hotel Manager to establish and ensure hotel standards of cleanliness and esthetics for rooms and public areas.
• To ensure compliance with inspection guidelines.
• Train staff on all SOPs and ensure there is understanding and compliance.
• To conduct inspections of hotel rooms and all public areas in order to ensure the highest level of cleanliness.
• To develop and ensure efficient routine and emergency departmental procedures for the Housekeeping Department.
• To accept personal responsibility for the satisfactory condition of all VIP rooms prior to occupancy, including special attentions provided for repeat guests.
• To ensure that effected operating departments have accurate information regarding rooms, including status, condition and maintenance needs.
• To establish and control inventory of departmental materials, including guest amenities, and administrative and cleaning supplies.
• To coordinate with the Maintenance Department to ensure the timely and professional completion of maintenance and repair work in guest rooms and public areas.
• To put out to bid, annually, all major vendor supplies needed for departmental operations.
• To prepare the annual departmental budget, according to the specifications set forth by the Managing Director with the assistance of the Property Controller.
• To continually monitor and control departmental expenditures to ensure upgrading and renovation.
• To maintain records of all FF&E replacement in guest rooms.
• To promote and comply with all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Focus on safety and the following of safe work practices by yourself and those under your direction. Including compliance with company safety standards, and state and local regulations that pertain to your department.
• To ensure departmental safety training for all new Housekeeping employees before they begin to work.
• To conduct regular departmental operations meetings, including monthly safety meetings.
• To ensure proper handling, storage and labeling of all hazardous chemicals used by Housekeeping employees, in accordance with state and federal regulations.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Executive Housekeeper

Chief Marketing Officer

• Develop and execute comprehensive marketing strategies
• Manage and execute all digital marketing efforts
• Measure and analyze the performance of marketing campaigns
• Create and manage a comprehensive content calendar

Area Director of Marketing

Director

• Provide oversight and administrative management of all enterprise-wide systems, including the business intelligence (BI) platform and its multiple reporting interfaces, accounting software, online purchasing and payment platform, and expense reporting platform.
• Ensure system availability, data integrity, and performance across all platforms, proactively identifying and resolving issues before they impact operations.
• Define and enforce system governance standards, user access controls, and data security protocols in alignment with company policy.
• Oversee system implementations, upgrades, and integrations, coordinating across departments to minimize disruption.
• Maintain comprehensive documentation of system configurations, workflows, and procedures.
• Serve as the primary relationship owner for all technology vendors and software suppliers, managing contracts, service agreements, and renewals.
• Evaluate vendor performance against SLAs, escalating issues and negotiating resolutions as needed.
• Lead vendor selection processes for new or replacement platforms, including needs assessment, RFP development, and stakeholder presentations.
• Identify opportunities to consolidate, renegotiate, or optimize vendor agreements to reduce cost and improve service quality.
• Administer and continuously improve the company's BI platform, ensuring dashboards, reports, and interfaces meet the needs of executive, operational, and property-level stakeholders.
• Partner with finance, operations, and leadership teams to develop new reporting capabilities and data-driven insights.
• Manage user provisioning, training, and support for all BI platform interfaces.
• Oversee the administration of the company's accounting software, ensuring proper configuration, chart of accounts alignment, and integration with other platforms.
• Administer the online purchasing and payment platform, managing vendor setup, approval workflows, and compliance with procurement policies.
• Oversee the expense reporting platform, including policy configuration, reimbursement workflows, and integration with payroll and accounting systems.
• Lead, mentor, and develop the internal systems support team, setting priorities, managing workloads, and fostering a culture of service and continuous improvement.
• Establish and monitor team performance metrics including helpdesk responsiveness, resolution times, and project delivery.
• Identify training and professional development opportunities to keep the team current with evolving technologies.
• Partner with senior leadership to develop and execute a systems roadmap aligned with the company's operational and growth objectives.
• Act as a trusted advisor to department heads on technology capabilities, limitations, and opportunities for process improvement.
• Evaluate emerging technologies and industry trends to inform future investment decisions.

Director of Hotel Systems

• Lead and execute revenue management strategies across a cluster of hotels
• Oversee and optimize room inventory, pricing, and distribution strategies
• Analyze market trends, competitive sets, seasonality, and business mix to identify opportunities
• Conduct weekly strategy calls to review performance, market share, and pricing/restriction strategies
• Collaborate with Sales and Operations to align revenue goals with overall business strategy
• Build and maintain strong relationships with third-party partners and market managers
• Continuously evaluate performance metrics and recommend data-driven adjustments

Executive Housekeeper

Area Director of Marketing

Director of Hotel Systems

Regional Director, Revenue Management