Pluribus Digital

Program Manager

• Lead program strategy, execution, and delivery across a portfolio of inter-connected projects supporting CMS data collection and modernization.
• Directly manage 20–30 staff across 2–3 teams, ensuring coordination, performance, and seamless collaboration.
• Implement best practices aligned with the U.S. Digital Service Playbook, CMS SDLC methodologies, and modern agile approaches.
• Develop, manage, and monitor program schedules, milestones, budgets, and dependencies.
• Oversee resource planning, change management, and risk mitigation strategies to ensure program success.
• Guide project startup and transition phases (first 30–60 days), establishing workflows, onboarding teams, and building client trust.
• Serve as the primary customer-facing representative for CMS leadership, fostering transparent communication and strong partnership.
• Prepare and present reports, briefings, and program updates to government executives, including OCIO leadership.
• Partner with data and engineering leads on system design and enhancements for automated data collection, ingestion, and synthesis.
• Promote cross-training, knowledge sharing, and staff development to ensure coverage across roles.

Senior Program Manager

Product Designer

• Collaborate with clients, stakeholders, and cross-functional partners to bring product vision to life through research, design, and content strategy
• Manage the content lifecycle—planning, creating, updating, and governing digital content to enhance application experiences
• Serve as the primary UX writer—designing, drafting, and refining content across internal- and external-facing products
• Design and deliver user flows, wireframes, mockups, prototypes, content drafts, and user stories that lead to effective, human-centered digital experiences
• Audit and analyze user data, stakeholder input, and legal/counsel guidance to uncover opportunities and define content strategies
• Establish processes that support legal review, consistency, scalability, and sustainability in content management
• Facilitate collaboration among stakeholders and product teams by applying human-centered design methods to refine content and design artifacts
• Ask great questions to translate ambiguous requirements into actionable content and design deliverables
• Be a strong voice in presenting ideas, concepts, and design solutions to gain stakeholder buy-in and encourage constructive critique

Senior Program Manager

Senior UX Designer