Plum

Junior IT Specialist

Plum

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Junior

About the role

  • Execute the end-to-end setup for new employees and external partners, ensuring all laptops, peripherals, and software are configured to Plum’s standards.
  • Act as the first point of contact for diagnosing and resolving hardware and software issues.
  • Help upgrade and maintain meeting room AV setups, providing immediate troubleshooting for connectivity or hardware failures.
  • Regularly monitor system and network performance tools; troubleshoot connectivity issues and escalate complex outages to the Senior IT Administrator when necessary.
  • Maintain an accurate inventory of all IT assets; track hardware lifecycles and assist in the procurement process for new equipment and software licenses.
  • Maintain a strict "document everything" policy, ensuring every system change or upgrade.
  • Administer user accounts and profiles across various platforms; handle the technical execution of employee onboarding/offboarding and participate in periodic access reviews.
  • Assist in day-to-day security operations by applying patches and system hardening guidelines; maintain clear, up-to-date documentation for IT processes.
  • Support IT audits by gathering necessary logs and data; ensure all local workstations and user activities align with established IT policies and regulatory requirements.

Requirements

  • Bachelor's degree in Information Technology or a related field.
  • Bonus points for industry-recognized certifications.
  • At least 2-3 years of hands-on experience in an IT support role.
  • Deep understanding of IT principles, standards, and best practices.
  • Sharp analytical and problem-solving skills to tackle IT challenges.
  • Team player with the ability to collaborate across departments.
  • Stellar communication and interpersonal skills to drive IT initiatives and engage stakeholders.
  • Capacity to effectively prioritise and oversee multiple projects concurrently.
Benefits
  • Own part of the company you're helping grow through stock options
  • Private health insurance
  • Annual training budget
  • Plum Premium for free
  • Competitive referral scheme
  • Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus
  • Team breakfasts and team lunches
  • 25 days holiday + bank holidays
  • 45 work-from-anywhere days to give you flexibility to work your way
  • 2 weeks sabbatical after 4 years to take the break you deserve
  • Enhanced parental leave
  • 1 paid volunteering day annually
  • Annual team trip to a surprise destination!
  • A fun, inclusive company culture (think 🦄🌈💯)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthardware troubleshootingsoftware configurationsystem monitoringnetwork performanceuser account administrationsystem hardeningIT asset managementdocumentationsecurity operations
Soft Skills
analytical skillsproblem-solvingteam collaborationcommunication skillsinterpersonal skillsproject prioritizationorganizational skills
Certifications
Bachelor's degree in Information Technologyindustry-recognized certifications