Plug Power

Field Engineer

• As a Field Engineer, you will be responsible for the technical aspects associated with hydrogen infrastructure turnaround projects for key customer accounts
• This role will work cross-functionally with Hydrogen Service Specialists, Technical Support, various Engineering functions and customers to accomplish major site retrofits and maintenance activities
• You will be responsible for defining the full scope of site projects and working with customers to align on the necessary management of change records for the site work
• This role will require significant travel to customer installations to audit existing equipment and support the safe execution of retrofits and maintenance tasks
• Provide expert troubleshooting and support for equipment commissioning after retrofits are completed
• Conduct hydrogen system site audits to assess equipment condition and scope of required retrofits
• Develop construction P&IDs for hydrogen site turnaround and upgrade projects
• Create management of change (MOC) documentation for review and approval by customers
• Provide engineering direction for field issues identified during site retrofit projects
• Ensure accurate record completion and retention for preventive maintenance and safety code compliance aligned with customer expectations
• Establish equipment commissioning procedures and ensure the safe execution of the commissioning process
• Interface with customer representatives offline and on site and provide technical project information related to site work being completed
• Prepare site-turnaround project work instructions that continually increase operational efficiency and reduce equipment downtime
• Develop equipment retrofit, preventive maintenance and corrective maintenance procedures
• Issue and coordinate closure of technical service bulletins
• Conduct equipment failure investigations and root cause analyses
• Represent Plug Power in a professional manner at all times and in all interactions

Retrofit Field Engineer

Manager

• Lead and manage commissioning teams across multiple hydrogen infrastructure projects, including GenFuel and GenEco
• Oversee all aspects of commissioning including planning & scheduling, execution, troubleshooting, and documentation
• Ensure projects are completed on time, within budget, and in compliance with safety and quality standards
• Provide technical leadership and mentorship to commissioning specialists and field personnel
• Develop and implement standardized commissioning procedures and best practices
• Identify and resolve technical and operational challenges during commissioning
• Foster a culture of safety, accountability, and continuous improvement
• Communicate effectively with stakeholders at all levels, providing clear updates and managing expectations
• Inspire and motivate teams to achieve high performance and project excellence
• Demonstrate strong decision-making and problem-solving abilities under pressure
• Promote collaboration across departments and encourage knowledge sharing
• Build trust and credibility through transparent communication and consistent follow-through
• Provide coaching and development opportunities to team members
• Represent Plug Power professionally in all external interactions
• Champion Plug Power’s values and lead by example in all professional interactions

Commissioning Manager

• Establish, measure and improve key performance indicators for fielded hydrogen and electrolyzer systems.
• Own customer-facing RCA investigations, resolution actions and customer reporting.
• Drive institutional learning from field issues to prevent recurrence via changes to design, manufacturing or service practices.
• Prioritize customer problem sets, establish and meet resolution commitments and provide regular status updates to pedestal customers.
• Baseline fleet reliability (e.g., operational availability, failure intensity), service cost and functional performance (e.g., efficiency); establish improvement objectives; and drive improvement programs to achieve reliability and cost targets.
• Collaborate with product teams to convey field lessons learned and related service and operability requirements for new electrolyzer and hydrogen system development.
• Collaborate with technical services, engineering and other functional teams as needed to provide timely resolution to field incidents affecting customer operations.
• Lead structured problem resolution efforts for field issues to implement permanent corrective actions, solving problems at the root cause level.
• Develop and coordinate the product strategy for fielded hydrogen and electrolyzer systems including retrofit/upgrade strategy, mandatory product inspections and field campaigns to improve reliability, service cost and performance.
• Assure all corrective and preventive maintenance actions can be performed safely with well-defined hazardous-energy isolation procedures and mitigation of job hazard analyses (JHA) risks.
• Lead a structured, interdisciplinary approach for product launch including commissioning procedures/tests, spare parts determinations, maintenance procedures, equipment manuals, and operator/technician training.
• Anticipate design or schedule risks and initiate plans for alternative actions as needed and rearrange competing priorities to ensure all deadlines are met.
• Provide ongoing communication and updates to senior leadership regarding development progress and escalate priority issues so that obstacles can be cleared.
• Hire and provide on-going training to a direct team, acting as a resource and mentor for technical guidance.
• Manage the team priorities and progress toward goals while developing and growing the team’s capabilities to further support customers.

Manager, Product Service Engineering – Electrolyzer Infrastructure

• The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.
• This person will be responsible for servicing fuel cells throughout their assigned region.
• This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
• Maintenance and service of fuel cells at a variety of customer sites throughout their assigned region.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a variety of customer sites throughout their assigned region.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Always Represent Plug Power in a professional manner and in all interactions

Retrofit Field Engineer

Commissioning Manager

Manager, Product Service Engineering – Electrolyzer Infrastructure

Field Service Technician – Traveling