Plug Power

Engineer

• Lead development and validation of service engineering deliverables during new product development to assure the global services organization and 3rd party partners are prepared to support fielded systems.
• Develop and maintain expert-level technical product knowledge for new products necessary to start-up, operate, troubleshoot, and maintain systems.
• Drive a ‘Design-for-Service’ mindset throughout the design lifecycle, assuring all maintenance activities can be completed safely and with minimal cost.
• Leverage field experience to provide the ‘voice of service’, defining reliability and service requirements and assisting with the development and validation of new products.
• Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections of systems and iterate system design with engineering to assure system reliability and service cost objectives are achieved.
• Define maintenance procedures, spares plans, and tools & equipment required to support and service new products.
• Define commissioning procedures for new products in collaboration with product engineering and the commissioning team.
• Lead/assist with root cause analysis and problem resolution efforts using structured methodologies (e.g., Shainin, 8D, DMAIC, etc.) to mitigate customer risks.
• Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians.
• Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response.
• Develop and provide technical training to internal staff members including on-site Service Technicians.
• Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

Senior Product Service and Sustaining Engineer, Electrical

Analyst

• The SOX Senior Analyst/Analyst is responsible for assisting in the execution of the Company’s Sarbanes-Oxley (SOX) program through the walkthrough and testing of the design and operating effectiveness of controls.
• This responsibility includes assisting with the development and adjustment of scope, leading walkthroughs of control and business process owners, and performing control assessments and testing.
• Work performed will include coverage of functional and operating units and focusing on financial and operational processes.
• Additionally, the SOX Senior Analyst/Analyst will document, and evaluate control deficiencies (including root cause analysis), and monitor remediation efforts in partnership with process owners, as necessary.
• Development of great working relationships and acting as a key liaison between control owners and external auditors to ensure clear communication of compliance requirements will be required.
• The Senior SOX Analyst/Analyst will also assist the SOX management team with preparing trainings and presentation to be used within the Company, as deemed necessary.

Senior SOX Analyst

Field Engineer

• Maintenance and service of fuel cells at customer sites
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells
• Providing on-call and emergency support service to customers as required
• Purchasing tools, equipment, and parts for customer service and support as required
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation
• Exhibiting and enforcing safety procedures in the field or customer sites
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform other duties as assigned

Field Service Technician

• Develop and deploy software solutions for hydrogen generation, compressions, storage, & dispensing systems focused around process control and optimal system performance
• Create and manage programs for Human Machine Interfaces (HMIs) and Programmable Logic Controllers (PLCs)
• Create and manage methods for data acquisition and interpretation of system information
• Provide leadership when deploying software solutions for H2 infrastructure to ensure appropriate communication and achievement of deliverables
• Perform system tests to ensure that software and automation solutions are effective and reliable both pre and post deployment
• Create and provide training to users on system interfacing and troubleshooting
• Continually engage with H2 generation & infrastructure stakeholders to understand H2 system performance needs
• Refine system automation and software solutions based upon field data and stakeholder input
• Manage the engineering change process around software releases
• Develop, read, and interpret Process & Instrumentation Diagrams (P&IDs) and Electrical Schematics as needed
• Represent Plug Power in a professional manner at all times and in all interactions
• Perform all other duties as assigned

Senior Product Service and Sustaining Engineer, Electrical

Senior SOX Analyst

Field Service Technician

Senior Controls Engineer