Senior Product Service and Sustaining Engineer, Electrical

Plug Power

Senior Product Service and Sustaining Engineer focused on Electrolyzer systems at Plug Power. Leading service deliverables during development and supporting customer satisfaction through technical expertise.

Posted 5/28/2026full-timeRemote • Massachusetts, New Hampshire, New York, North Carolina, Vermont • 🇺🇸 United StatesSenior💰 $76,900 - $115,400 per yearWebsite

About the role

Key responsibilities & impact

Lead development and validation of service engineering deliverables during new product development to assure the global services organization and 3rd party partners are prepared to support fielded systems.
Develop and maintain expert-level technical product knowledge for new products necessary to start-up, operate, troubleshoot, and maintain systems.
Drive a ‘Design-for-Service’ mindset throughout the design lifecycle, assuring all maintenance activities can be completed safely and with minimal cost.
Leverage field experience to provide the ‘voice of service’, defining reliability and service requirements and assisting with the development and validation of new products.
Model the expected service costs associated with corrective maintenance, preventive maintenance and inspections of systems and iterate system design with engineering to assure system reliability and service cost objectives are achieved.
Define maintenance procedures, spares plans, and tools & equipment required to support and service new products.
Define commissioning procedures for new products in collaboration with product engineering and the commissioning team.
Lead/assist with root cause analysis and problem resolution efforts using structured methodologies (e.g., Shainin, 8D, DMAIC, etc.) to mitigate customer risks.
Travel to customer locations to perform technical functions including system testing, validation, troubleshooting, and repair as required; author incident and problem resolution reports; and collaborate with onsite technicians.
Develop onboard and remote diagnostic and prognostic capability to monitor system operation, identify emerging problems, and determine root cause and appropriate field response.
Develop and provide technical training to internal staff members including on-site Service Technicians.
Represent service engineering in customer interactions as needed to meet their expectations related to equipment maintenance and support.

Requirements

What you’ll need

Bachelor’s degree in electrical, mechanical, systems or controls engineering
Five (5) to ten (10) years of related work experience
Experience with medium and/or high voltage systems and/or power electronics preferred
System controls (e.g., PLC, embedded) experience a plus
Ability to travel as needed to carry out duties of the position – 30 to 50%, depending on product development program needs
Mechanical and electrical system aptitude to understand system operations, diagnose failure modes and causes, and resolve issues.
Proficiency in analyzing engineering data and troubleshooting operational performance.
Ability to read and interpret electrical schematics, P&ID drawings, and other related project drawings.
Superior communication skills.
Ability to manage complex projects and multi-task effectively.
Excellent follow-through.
Must be driven and self-motivated.

Benefits

Comp & perks

Health, Dental & Vision Insurance eligibility starting from the first day of hire
401(k) with 5% company match
Bonus eligibility
Paid time off including vacation, personal and sick time
Paid Holidays
Wellness Reimbursement Program
Potential to apply for Tuition Reimbursement
Employee Referral program
Employee Assistance Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service engineeringtechnical product knowledgedesign-for-serviceroot cause analysistroubleshootingsystem controlsmedium voltage systemshigh voltage systemspower electronicsengineering data analysis

Soft Skills

communication skillsproject managementmulti-taskingfollow-throughself-motivatedleadershipcollaborationproblem resolutioncustomer interactiontraining development

Certifications

Bachelor’s degree in electrical engineeringBachelor’s degree in mechanical engineeringBachelor’s degree in systems engineeringBachelor’s degree in controls engineering