Pliant Plastics Corporation

Customer Support Specialist

Pliant Plastics Corporation

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Investigate complex financial workflows and provide solutions for clients
  • Act as the filter for the business, sitting at the intersection of Product, Compliance, and Sales
  • Manage service recovery process for high-value accounts
  • Document technical steps and hand clean bug reports to Engineering
  • Support technical and troubleshooting needs of specialized verticals

Requirements

  • 2+ years of experience in B2B Customer Support, Operations, or Fintech
  • Experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels
  • You aren't afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML)
  • Exceptional written and verbal communication skills
  • Willing to provide coverage on public holidays on rare occasions to ensure our clients remain supported
Benefits
  • Attractive remuneration
  • Flat hierarchy and transparent communication in a relaxed, professional atmosphere
  • Opportunity to develop your talent in a dynamic team with ambitious goals
  • Flexibility and possibility to work remotely
  • Monthly mobility benefit
  • Wellhub Membership
  • Company card with a monthly allowance for lunches, coffee, etc. with co-workers

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B Customer SupportOperationsFintechAPIsAccounting IntegrationsCredit LinesKYCAML
Soft skills
written communicationverbal communication