Pliant Plastics Corporation

Solutions Engineer

• Work closely with Sales Managers to identify friction points in active deals and drive resolution across internal teams
• Coordinate with Product, Engineering, Compliance, and Operations to ensure clear timelines and expectations during the sales cycle
• Track internal requests and follow-ups, ensuring blockers are resolved quickly and transparently
• Support approvals, onboarding questions, edge cases, system configurations, and custom requirements
• Support in product demos and lead technical discovery to understand workflows, integration needs, and operational requirements
• Explain and have a deep understanding of Pliant’s technical capabilities (APIs, integrations, card features, spend rules, onboarding flows, etc.) in a simple and compelling way
• Draft solution proposals, feasibility assessments, and architectural guidance for large customers
• Analyze CRM and operational data to spot bottlenecks that slow down deals or reduce conversion
• Build playbooks, templates, evaluation guides, and repeatable frameworks that increase sales velocity
• Recommend improvements to internal processes and tools to increase efficiency and reduce operational overhead
• Create internal documentation and guides on common use cases, integration paths, compliance requirements, and technical constraints
• Train Sales team members on core product knowledge, technical nuances, and how to position Pliant effectively
• Ensure consistent communication of technical best practices across Sales, Partnerships, Customer Success, and Operations

Senior Solutions Engineer – Revenue Enablement

Operations

• Manage the day-to-day payments and settlement processes
• Monitor payments related systems and complete technical investigations and root-cause analysis
• Own a second level of support ticketing system and handle any escalations resulting thereof
• Recommend and implement the achievement of process enhancements
• Work closely with Customer Success, Sales, Tech and Payment Programmes teams to enhance our product and implement the latest trends from the payments industries
• Review data using SQL to gain insights on payments performance and trends

Payments Operations Specialist

Business Development Rep

• Conduct discovery calls, demos, and closing of inbound partner leads
• Create best practices on how to reach new customers and retain them in the DACH market
• You take ownership and communicate skilfully to contact potential customers and build a strong customer pipeline
• It's important to you to know your contact's needs and problems, ask the right questions and listen to them in order to pick up your customers where they are at the moment
• You put yourself in your customers' shoes and identify for them how we at Pliant can deliver the most value to them

Business Development Manager, DACH

Security Engineer

• Lead the development and continuous enhancement of Pliant’s Operational Risk and Information Security Frameworks.
• Maintain governance, control, and reporting structures that meet SYSC 13A, Operational Resilience, and Risk Management requirements.
• Own and maintain the enterprise-wide incident management framework, covering ICT and non-ICT incidents.
• Maintain and improve Pliant’s Information Security Management System (ISMS) in accordance with ISO 27001, SOC 2, and PCI DSS.
• Coordinate Business Continuity Management (BCM) and Operational Resilience across the UK entity and the wider group.
• Oversee the outsourcing and third-party risk management framework in compliance with FCA/PRA outsourcing rules.
• Serve as the primary point of contact for the FCA on operational risk, ICT risk, and information security matters.
• Foster a strong risk and security culture throughout the organisation.

Head of Operational Risk, Information Security

• Lead the development and continuous improvement of Pliant’s Operational Risk and Information Security Frameworks, ensuring compliance with EBA, DORA, and PSD2 requirements.
• Maintain governance, control, and reporting structures aligned with Pliant Oy’s EMI obligations and group-wide needs.
• Manage and mentor a team of risk and IT security specialists, fostering collaboration and accountability.
• Advise senior management, the Risk Committee, and the Board on operational resilience and ICT/security risk.
• Own the enterprise-wide incident management framework covering ICT and non-ICT incidents.
• Lead post-incident reviews and root cause analyses, ensuring lessons learned are implemented.
• Maintain and enhance Pliant’s Information Security Management System (ISMS) in accordance with ISO 27001, SOC 2, and PCI DSS.
• Coordinate Business Continuity Management (BCM) across the group.
• Oversee the outsourcing and third-party risk management framework in line with EBA Guidelines on Outsourcing Arrangements.
• Serve as the primary point of contact for operational risk and information security matters with FIN-FSA.

Vice President

• Define and execute the Payments strategy, aligning with Pliant’s global growth, risk, and customer experience goals
• Provide strategic leadership and operational oversight to the Heads of Payment Operations, Fraud Operations, and Payment Programs
• Drive cross-functional alignment with Product, Engineering, Risk, Compliance, and Finance to enable scalable and compliant growth
• Establish governance, KPIs, and reporting frameworks ensuring transparency, accountability, and data-driven decision making
• Represent the Payments department in executive leadership and partner forums, managing key relationships with card networks (Visa and Mastercard), multiple banking partners and processors across our various international markets
• Champion innovation and process transformation, leveraging AI-based tools and automation to enhance efficiency, decision quality, and scalability
• Build and nurture a high-performing leadership team and culture, fostering ownership, collaboration, and continuous improvement

VP Payments

Events

• Development of an Event Strategy
• Create a comprehensive event strategy, including goal setting, implementation plans, and reporting, to support the company’s objectives through events.
• Conceptualization, Planning, and Execution of Events
• Take responsibility for the entire event lifecycle—from conceptualization and on-site support to post-event success measurement.
• Focus on external events (e.g., trade shows, conferences, and custom customer event formats) while also organizing and supporting internal events (e.g., summer parties) to promote the company culture.
• Internal Collaboration
• Work closely with stakeholders from sales, partnership management, content, social media, and design to ensure event content aligns with overarching company goals and can be seamlessly integrated into larger campaigns.
• Supplier and Contract Management
• Select appropriate suppliers and venues, negotiate contracts in alignment with relevant stakeholders, and manage supplier relationships.
• Budget Management
• Develop and manage a budget for the entire event portfolio, including cost control and financial reporting.

Senior Event Manager

Account Manager

• Identify, engage, and convert US insurance and benefits organizations (P&C/Life/Health carriers, MGAs, TPAs, benefits administrators, provider networks, self-funded employer plans, insurtechs)
• Own the full sales cycle for complex, multi-stakeholder enterprise deals — discovery, value mapping, solution design, ROI, security/compliance reviews, proposal, negotiation, and close
• Articulate vertical messaging and value cases for use cases such as claims payouts, provider/vendor payments, broker commissions, premium refunds, and benefit/stipend cards
• Build ecosystem co-selling and partnership motions with ISVs, SIs, benefits platforms, sponsor banks, and processors to accelerate deals
• Coordinate RFPs, infosec, and compliance reviews (SOC 2, PCI DSS, HIPAA BAAs/DPAs, GLBA) with Product, Security, and Legal
• Feed structured field feedback into product and GTM roadmap on integrations, SLAs, payout rails, reconciliation/reporting, and claims/benefits workflows
• Maintain accurate pipeline and activity data in HubSpot/Salesforce with crisp forecasting and stakeholder mapping
• Track US insurance/benefits market intelligence and partner with Marketing on campaigns, events, case studies, and co-marketing
• Travel occasionally to clients, team onsites, and industry events (e.g., ITC Vegas, RIMS, AHIP, SIIA)

Head of Partnerships, Insurance & Benefits

Customer Support

• Define and own the global customer service strategy that supports growth, retention, and customer experience goals; translate objectives into annual operating plan with OKRs, budgets, and headcount
• Continuously assess service channels, technologies, and customer needs to identify opportunities for efficiency and sustainability
• Build and evolve a customer service operating model covering multi-channel support (chat, phone, email, in-app) across geographies
• Maintain KPI tracking for CSAT, NPS, first response/resolution times, and escalation rates; drive root-cause analysis and long-term improvements
• Sponsor automation, tooling, and AI/CRM initiatives in partnership with Product, Engineering, and Data teams
• Manage, mentor, and inspire a distributed organization of service leaders and specialists; create a culture of empathy, accountability, and continuous improvement through structured quality programs and career frameworks
• Scale the team in line with customer base growth while maintaining best-in-class service levels
• Serve as the executive point of contact for complex customer issues and escalations, ensuring transparent communication and rapid resolution
• Oversee compliance with regulatory and scheme-related service obligations, ensuring controls and protocols are tested and continuously improved
• Collaborate with Risk, Fraud, Payments, and Compliance leaders to handle sensitive cases with rigor and professionalism
• Act as the voice of the customer in product discovery, policy decisions, and go-to-market planning; partner with Product and Engineering on new features and launches to ensure customer readiness and smooth rollouts

Head of Customer Service

• Define and own the global customer service strategy, translating objectives into annual operating plans with OKRs, budgets, and headcount
• Continuously assess service channels and technologies and identify opportunities for efficiency and sustainability
• Build and evolve a multi-channel customer service operating model (chat, phone, email, in-app) across geographies
• Maintain KPI tracking for CSAT, NPS, response/resolution times, and escalation rates; drive root-cause analysis and long-term improvements
• Sponsor automation, tooling, and AI/CRM initiatives with Product, Engineering, and Data teams
• Manage, mentor, and inspire a distributed organisation of service leaders and specialists; create quality programmes and career frameworks
• Scale the team in line with customer-base growth while maintaining service levels
• Serve as executive point of contact for complex customer issues and escalations, ensuring transparent communication and rapid resolution
• Oversee compliance with regulatory and scheme-related service obligations and collaborate with Risk, Fraud, Payments, and Compliance for sensitive cases
• Act as the voice of the customer in product discovery, policy decisions, and go-to-market planning; ensure customer readiness for launches