Playworks

Operations Manager

Playworks

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $30 - $32 per hour

Job Level

Mid-LevelSenior

About the role

  • Support the success of regional teams through strategic operational coordination, cross-functional partnership, and systems-building.
  • This role focuses on high-leverage tasks in evaluation, partnership development, internal communications, and logistical support — in close collaboration with HQ departments and regional leaders and supports Playworks regional operations across California.
  • This is a full-time, hourly, fully remote position that reports directly to the Director of Field Operations (DFO).
  • Compensation: $30.24/hour-$32.01/hour ($62,900-$66,600 annually)
  • Develop, coordinate, and manage data collection efforts in collaboration with the Evaluation Team.
  • Lead employee engagement evaluation strategy and data analysis within supported regions.
  • Support the implementation of the Continuous Quality Improvement process, including facilitating data review and action planning with regional teams.
  • Track and report on digital engagement data and develop systems to support regional use in partnership with DFO and Digital Team.
  • Design and support initiatives for new market entry and communities of practice, including market research.
  • Support hub and regional strategic priorities in tandem with org-wide goals, such as the strategic plan.
  • Serve as a liaison between regional teams and org-wide departments (e.g., People, National AmeriCorps Team, Finance, and Solutions) to help facilitate the flow of information and support the implementation of processes and initiatives.
  • Facilitate collaboration, resource sharing and community throughout supported regions
  • Develop, maintain and monitor processes essential to effective operations across supported regions. Identify improvements, implement new and support adoption of key processes.
  • Coordinate and manage event logistics, including planning timelines, vendor and volunteer relationships, budgeting, venue arrangements, and day-of execution, where applicable.
  • Project-manage and provide administrative support for recruiting, hiring, and onboarding processes. Conduct occasional onboarding and other trainings.
  • Support CA hub leadership and regional staff with administrative tasks and special projects as assigned.
  • Support marketing initiatives, including social media posting, light graphic design work, and website updates.
  • Oversee hub-level administrative operations, including:
  • Manage partner contracts and invoicing, including creation, distribution and fee tracking.
  • Plan and organize hub-wide staff meetings, communications and team-building events, in collaboration with DFO. Build calendars and agendas.
  • Create and maintain reports using Salesforce, Excel or other applications for tracking and analysis of key indicators and metrics
  • Identify and order resources for hub/regional staff such as apparel and supplies where applicable
  • Support with learning and development systems, events and activities (e.g. Summer learning, Q1 learning, ongoing learning, etc)
  • Support with expense tracking and budget-related administrative tasks. Support or lead initiatives related to budget tracking and analysis.
  • Other duties as assigned.

Requirements

  • At least 3 years of relevant work experience, preferably in nonprofit operations, program administration or cross-functional coordination roles, preferably in education/school/youth development services industry.
  • College degree or similar combination of experience and education preferred
  • Superior organizational skills, with strong follow through on details and conceptual ability to see the big picture (align with strategic objectives)
  • Solid supervisory, project management and external partner/client management experience.
  • Strong presentation and communication skills both verbally and in writing with experience communicating effectively with broad and diverse audience
  • Excellent interpersonal skills with consistent customer service orientation and professional approach. Experience interacting with a broad and diverse range of individuals including executives, business leaders, coworkers, students and teachers from a variety of cultures and backgrounds.
  • Demonstrated database management skills.
  • Advanced computer skills, especially Google Suite, with ability to learn new technology quickly. Prior experience in Salesforce and Qualtrics is a plus.
  • Ability to problem solve, set priorities, adapt to changing needs and juggle competing demands effectively
  • A self-starter, with a drive for continuous learning and has experience in taking initiative and working effectively with minimal supervision
  • Thrive in fast-paced, diverse and changing work environment and in a workplace culture committed to core values of respect, community and play