Stripe

People Operations Specialist

Stripe

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Manual Apply

Job Level

Mid-LevelSenior

About the role

  • Provide a seamless and delightful support experience to Stripe employees for complex inquiries escalated or routed to the Specialized Operations team, including handling complex reorganization events and bulk transaction processing.
  • Assist in maintaining the accuracy and integrity of our HR Information System (Workday) by entering employee change transactions manually and through bulk data uploads.
  • Participate in end-to-end, user acceptance and other testing of new and existing processes or workflows, ensuring a seamless user experience for all employees.
  • Develop expertise in one or more key areas related to technical systems for employee onboarding, employee movement pathways, accommodations, or other emerging HR related processes ensuring you can provide informed assistance and guidance.
  • Create and update standard operating procedures that document workflows from end to end, encompassing all system interactions and cross-functional handoffs for clarity and efficiency.
  • Work closely with cross-functional teams and stakeholders to achieve operational efficiency and ensure smooth processes across the organization.
  • Bring innovative ideas and recommend enhancements to existing HR processes, adding value to both new and ongoing initiatives.
  • Operate effectively in ambiguous situations using your subject matter expertise, Stripe’s operating principles, and stakeholder perspectives to determine the best course of action.
  • Communicate clearly and proactively about tasks, deadlines, project milestones, and systemic blockers, especially when these will impact negotiated timelines.

Requirements

  • Bachelor’s degree in Human Resources, Business, Operations, or a related field
  • 3-5 years of experience in Human Resources
  • Knowledge of HR processes, policies, and best practices
  • ​​Technical aptitude and curiosity about new tools and technologies
  • Proficiency with Workday, with a strong focus on data accuracy and management
  • Experience with Salesforce as a ticketing system
  • Written and verbal English communication skills with a focus on providing customer service and distilling complex information
  • Problem-solving skills and the ability to handle complex situations
  • Collaboration skills, with the ability to work cross-functionally and cross-culturally in a fast-paced, dynamic environment
  • Detail-oriented, with a focus on accuracy and quality
  • Strong organizational skills and project management skills
  • Ability to navigate ambiguity effectively