PlayOn! Sports

Customer Success Manager

• Retention: Maintain a customer retention goal for existing accounts through proactive engagement.
• Growth: Expand revenue in managed accounts through upsell opportunities and platform engagement
• Adoption: Increase product usage among existing customers through feature education.
• Function as the customer advocate and provide internal feedback on how we can better serve our schools
• Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
• Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
• Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from GoFan and/or NFHS Network
• Track accounts to identify churn risk and work actively to eliminate that risk
• Simultaneously manage multiple customers who are at different points on the account lifecycle

Sales Development Rep

• Make 70-100 outbound calls per day to prospective clients.
• Schedule and confirm a minimum of 10 meetings per week with qualified leads.
• Generate a minimum of 20 new sales opportunities per month through proactive outreach and engagement.
• Utilize research and prospecting tools to coordinate assigned reps to qualified opportunities
• Book meetings with target prospects.
• Developing new business leads and enhancing existing relationships.
• Conduct sales development best practices with email, phone, and social drips using enablement technology to connect with new prospects.
• Strategize with team members to innovate & improve the overall sales development process
• Work internally with other departments to ensure proper quality and quantity of demonstrations
• Work closely and collaboratively with the sales team to develop and implement appropriate prospect communication plans

Customer Success Manager

Sales Development Representative