Customer Engagement Specialist
Avēsis
Customer Success Manager
PlayOn! Sports
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Retention: Maintain a customer retention goal for existing accounts through proactive engagement.
- Growth: Expand revenue in managed accounts through upsell opportunities and platform engagement
- Adoption: Increase product usage among existing customers through feature education.
- Function as the customer advocate and provide internal feedback on how we can better serve our schools
- Manage all post-sale activity for clients through strong relationship-building, product knowledge, planning and execution
- Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
- Increase customer retention through strategic and proactive engagement by ensuring our schools consistently realize value from GoFan and/or NFHS Network
- Track accounts to identify churn risk and work actively to eliminate that risk
- Simultaneously manage multiple customers who are at different points on the account lifecycle
Requirements
- 3+ years’ experience in a customer success or similar role
- Ideally combined background of account management and/or sales experience
- You have a track record of delivering value to a client
- Strong empathy for customers AND passion for revenue and growth
- Deep understanding of value drivers in subscription business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Experience with digital ticketing, streaming, or K-12 operations preferred
