Treasury Management Client Support Specialist
Banner Bank
Customer Support Representative
PlayOn! Sports
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide next-level service to the customers of MaxPreps
- Ensure that any issues are successfully resolved while requiring the lowest amount of customer effort necessary
- Increase our customers’ brand loyalty by providing exceptional service
- Decrease resolution time for our customers by diagnosing issues more quickly and efficiently handling tickets
- Decrease in number of different channels a customer needs to touch to resolve an issue
Requirements
- Knowledge of the Windows 10 Operating System.
- Excellent written and verbal communication while being comfortable answering phone calls and responding to support emails.
- Strong understanding of fan culture and passion for the entertainment or sports industry.
- Must be a high school graduate to apply, college students or graduates preferred.
- Experience with Zendesk is a plus.
- Experience with Microsoft Office Suite is preferred.
- Customer Support experience is preferred.
Benefits
- Multiple medical insurance plans to choose from
- Dental, vision life and disability insurance
- Employee Emergency Fund
- Company equity (stock options)
- Open PTO policy
- 401K plan with company match
- Hybrid/flexible work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows 10 Operating SystemZendeskMicrosoft Office Suite
Soft skills
written communicationverbal communicationcustomer serviceproblem-solvingefficiency
Certifications
high school diplomacollege degree
